Email
Network
Personal Computers
Data Systems
Equipment
100
Best way to test a customers email account
What is send themself an email.
100
This piece of equipment is condsidered the Demarcation point at the customers home.
What is ONT
100
A(n) _________ is responsible for communication between a hardware device and the host computer's operating system
What is Driver
100
Ticket entry system used by CSA's on every call.
What is CoFEE
100
A(n) ______-enabled ONT is required to use the customer’s existing co-axial cable to carry data signals to the BHR.
What is MoCA
200
Default email program on a Macintosh computer.
What is Mac Mail
200
The type of cable that connects the ONT to the BHR in a NON-MoCA hoem configuration.
What is Cat5e.
200
Two pieces of information the customer needs in order to connect a wireless device to the BHR
What is SSID and (WEP key or WPA2 key)
200
technical support web portal which has a variety of support material including alert documents, technical documents, processes, training material, and links to commonly used tools
What is VSC (Verizon Support Central)
200
The manufacturer of the router we currently distribute to customers
Who is Actiontec
300
Verizon's incoming email server name AND port number.
What is pop.verizon.net port 995
300
This medium sized router is located in the Central Office.
What is Gateway Router (ERX)
300
Term used to describe a 169.254.X.X IP address.
What is APIPA IP address (Automatic Private IP Addressing)
300
The customers email account status can be found in this tab.
What is Service and user info
300
What is the IP address to login to the Actiontec router's firmware interface?
What is 192.168.1.1
400
Verizon's outgoing email server name AND port number
What is smtp.verizon.net Port 465
400
This command will display the ip address of the device on a windows PC.
What is ipconfig
400
The oldest Mac operating system that is supported by the Verizon FSC
What is MAC OSX 10.4
400
The CSA uses _____ to remotely connect to a customer's computer.
What is Go To Assist
400
What does NIM stand for?
What is Network interface device.
500
This process is used to migrate an "old" email address to a current FiOS account
What is email scrub
500
What does WEP stand for?
What is Wired Equivalent Privacy
500
The following command will show each hop that a packet makes to reach the destination specified.
What is TRACERT
500
Name one place a CSA can find the customers provisioned speeds
What is Line record, iVAPP, hover over Circuit ID in the troubleshoot tab (or in DTI)
500
Manufacturer of the USB wireless adapter that Verizon provides to customers
What is ZyXEL
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