System used primarily to query add or delete certain voice features
What is Storc
100
A telephone circuit consists of 2 wires twisted together called this
What is a Cable Pair
100
_____ allows you to assign one or two additional numbers to a single line so that each family member can have their own ring.
What is Distinctive Ring or (Smart Ring)
100
This cable fault causes ,Hum, crosstalk, or double Dailtone
What is a Cross
100
Voice messages are stored here
What is a Voice Mailbox
200
Name two systems where a CSA can reset a customer's voicemail password
What is Storc and CoFEE
200
Central Office based optical trans-receiver equipment that manages both downstream and upstream transmissions from the ONT. (It turns stuff into light)
What is the OLT (Optical Line Terminal)
200
PYOAC stands for:
What is Pick your own area code
200
A customer calls in and says their Voicemail isn’t working. You must verify the Voicemail box is built in what system?
What is STORC (Switch To ORder Compare)
200
What is another way for a customer to access FDV voicemail beside home phone line?
What is FVAM website or
What is FiOS Digital Voice option in the IMG
300
System that allows circuit testing and fault diagnosis by sending a request to the Delphi Expert test system
What is DTI (Demand Test Interface)
300
The box outside (or inside) where the fiber terminates at the Customer Premise.
What is ONT (Optical Network Terminal)
300
In CoFEE, A Trouble Type of_________ is used on feature troubles.
What is MEM (Calling Features)
300
The two primary questions a CSA will ask the customer to isolate voice troubles.
Is this happening on all calls?
Is the happening on all phones?
300
“Interrupted Dial Tone” that lets the user know when they have messages
What is MWI (Message Waiting Indicator)
400
Provisioning platform for Voice, Data and Video
What is iVAPP
400
The physical and electrical boundard that connects the inside wire to the telephone company's COPPER network. This is the demarcation point between the customer premise wiring and the telephone company facilities.
What is a NID ( Network Interface Device)
400
____ _____ allows the customer to continue to receive calls or messages during a service interruption
What is Service Recovery
400
A _______indicates the customer has a recent history of trouble reports.
What is a Chronic Indicator
400
Voicemail Access number for FDV
What is 888-2-fios-vm or
What is 888-234-6786 or
What is *86 (from home phone line)
The office responsible for ensuring that the Class 5 Switch, SoftSwitch and BroadSoft Switch Translations are correct
What is RCMAC (Recent Change Memory Administration Center)
500
____ enables customers to reject calls from people who have blocked the display of their telephone numbers and caller information
What is Anonymous Call Rejection or Anonymous Call Block
500
This test performs a Metallic Line Test (MLT) on the customer’s house wiring to identify physical faults. Test is initiated from DTI or CoFEE troubleshooting tab
What is GR909 test
500
Default VM password for FDV customers
What is the last 4 digits of the home phone number