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All in a days Work
Wuz App pr Wha Supp?
MMMMMMM
Standard Issues
100
This common GEAI glassware is referred to as "white boxes" or HMI 90606
What is <10ppb Certified TOC vials
100
As Customers see you as their technical resource and have confidence in your ability to recommend appropriate solutions you are well positioned to provide these back to the organization
What are LEADS
100
One of the most common applications in this industry uses an M9e for reclaim of UPW waters in a FAB operation.
What is semiconductor markets (Intel, Global Foundries, Semtec and many more)
100
Current firmware and software version for M series
What is 1.08/1.06
100
Customers often call this by a couple of different terms but this type of common standard is usually KHP or Sucrose and is run daily, weekly or even each shift
What is "check" Standard" or "verification" standard. It is pretty common that they may make their own so important to articulate our differentiation.
200
These quartz lined vials have a dual use for which two applications?
What is Conductivity and TOC
200
In an effort to track quality issues we review these to identify multiple reports of product, standards or vial failure
What is a Pivotal Incident- Does Leo need to say it again?
200
The M9 Portable is often used "at line" in this pharma application to test between batch production of equipment.
What is Cleaning Validation or Cleaning Verification. This is also where you will find customers who use swab kits, pre acidified vials, or using DUCT for proteins. (and they also use the M9Lab for this)
200
Stage 1 of this can be measured if you incorporate this option in your M9 unit.
What is Sample Conductivity
200
This is a set with one Rw, one Sucrose and one BQ is our largest selling set and is required by USP.
What is System Suit also accept STD 31004-xx.
300
This vial is used in the SiOS standard sets and for the model 500 single IOS because it is suitable for conductivity standards is produced from this material.
What is Polysulfone.
300
We have recently released two new part numbers for validation covering this addition to the VSP's launched with firmware ver 1.07.
What is Turbo validation. (No longer just an add on but a full validation- SER 77007 and SER 77008
300
Often found in refineries or power industries, this application is one of the primary markets for Innovox.
What is Condensate Return.
300
This M-series attachment is a sure sign that we should be asking questions about who our customer uses as a vial supplier.
What is Auto Sampler. AND remember we just announced the discontinuance of the OLD GE AS (BLUE) so a good source for leads too.
300
Replacing the current tension wheel with a newer version of servo motor with torque sensitivity slated for 2017 capital improvement should help reduce the incidents of this.
What is Leaking Standard Vials
400
Large competitor for vials who have a Pink Cardboard Free Packaging-- (bonus points if you can identify the other largest competitor who uses a polystyrene break away pack)
What is C&G (will also accept VWR TraceClean). Bonus point is Thermo Fisher or Eagle Pitcher. Did you know we have Certified BLUE that are cardboard free?
400
This FEATURE/BENEFIT document provided to our customers is one of our largest differentiaters for buying our standards and vials.
What is Failure Analysis Report.
400
RTR or RTT is an acronym for this approach for moving from the lab to the process line and incorporates multiple transition protocols. Used most often to sway our customers away from competitive Anatel technology.
What is Real Time Release or Real Time Testing
400
This premium service product is currently not an option for the M-series but for other models covers the customer for parts after warranty expiration and also includes an on-site response (after vetting with Tech Support).
What is what is PLATINUMMMMMM. Remember that currently there is a first year PLAT and we are working on the release of new products to fill this gap.
400
Not performing an H2O2 Flush when microbial contamination is the issue affecting your TOC analyzer will cause this standard to read low.
What is Sucrose.
500
GE Provides these specialty vials to address Proteins or cleaning agents that stick to the side walls in Cleaning Validation samples for TOC analysis
What are pre-acidified vials
500
Sharing information during one of these gives visibilty to outside sales rep, their regional manager, AM manager and inside sales person at all one time
What is the rhythm call. If you don't have one you need to let your outside rep(s) they need to get with the program.
500
Process improvement for membrane optimization, raw water intake, or finish product release for EPA regulations are three applications for this important market for GEAI
What is Municipal Water market
500
Our consumable lab's capability allows us to create a non typical one of these standards.
What is a CUSTOMMMMMMM standard. All custom standards must be vetted through inside sales and PM. But they are great revenue generators
500
Customers use the System Suit Set to calculate this US Pharmacopia 643 regulatory requirement
What is RESPONSE EFFICIENCY. Just as a reminder that customer's who have to produce for Japanese Pharmacopia will use SDBS instead of BQ for RE.
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