Change is Great!
A calendar of resources, service territories, and appointments
What is the GANTT CHART/FIELD SERVICE
Currently known as Resource or Professional Learning Specialist (PLS)
What is SERVICE RESOURCE
Geographical Locations and time zones of PLS and Accounts
What is SERVICE TERRITORY. (no longer Location)
Position, or the content to be delivered
What is WORK TYPE
What status defines "Default Status when Service Appointment is first created with date/time. No assigned Service Resource yet."
What is PLANNED
(Replacing Planning)
A session launched from an OPP or PO
What is a WORK ORDER
(Replacing Session)
Date/Time is listed. No Assigned Resource yet.
What is PLANNED.
(Replacing what was known as Planning)
What is REJECTED
A Status which is defined: "Educator has been sent confirmation."
What is CONFIRMED
(Same. Confirmed)
The only time you would have multiple service appts under one Work Order
What is "when you’re adding something that doesn’t take a WO from their bucket of PD days. Such as shadow/observer/multi-site service order"
The workspace for PD Ops and the Field Team
What is PD SERVICE CONSOLE
This status defines "Service Resource AGREED to Deliver"
What is ACCEPTED
(same as Accepted in SE)
Service Appointment was successfully delivered to educator
WHAT IS COMPLETED
Educator canceled a session before the originally scheduled date.
What is CANCELED.
(replacing canceled- site)
Build-in map with locations of service appointments and PLS home addresses
What is Gantt Chart
Time Zone Math
What is...FSL Displays LOCAL TIME for any SA's, so that time zone math is no longer needed
(Service Appointment)
Th Status is not available in FSL
What is TENTATIVE.
This new tool allows you to NEST different work types of service appointments under one space.
What is WORK ORDER.
A Shift/Session that has a date/time and is ready to be assigned.
What is a SERVICE APPOINTMENT
(Replacing Shift)
Date/Time is listed. Assigned Resource HAS BEEN "sent" the appointment.
What is DISPATCHED
(Replacing Shift Sent)
A Status that is defined as "Date/Time is listed. Assigned Service Resource is listed by NOT officially been "sent" the appt yet."
What is SCHEDULED.
(replacing Planning)
Educator has "used-up" this session even if it was not delivered.
What is CONSUMED.
(Formerly known as - Canceled- PO Inactive)
Operations view and PLS view
What is Not the same.
December 4th, 2023
What is our best estimated of GO LIVE!
Automatic Immediate Notification
What is rejected.