Transitional Care/AllThrive365 Info
SOPs
Community Resources/Education
Team Members
Team Members
100
What is an ALL IN Champion?
Being ALL IN means more than showing up—it means showing up with purpose. It means aligning with our mission, lifting others, leading with heart, innovating boldly, and building the networks that help us thrive. These individuals go above and beyond to help Arizonans age with confidence while strengthening our organization from the inside out.
Nominate a colleague who exemplifies the ALL IN values:
A – Align We align our work with our mission, our values, and our financial goals. Every decision we make is rooted in purpose and focused on helping Arizonans age with confidence.
L – Lift We lift each other up - through collaboration, encouragement, and shared accountability. We celebrate wins, support one another through challenges, and rise together.
L – Lead We lead with integrity, courage, and clarity. Whether you manage a team or contribute individually, leadership is about showing up with intention and owning our impact.
I – Innovate We innovate to adapt, grow, and thrive. We embrace change, seek creative solutions, and continuously improve how we serve our community and steward our resources.
N – Network We network across teams, departments, and communities. We build strong partnerships, share knowledge, and amplify our collective voice to expand our reach, deepen our impact, and bring valuable resources into the organization.
Nominations will be collected on the last day of every month, and senior leadership will select one All In Champion to be recognized the following month.
100
What system should you be using if you want to use AI to complete your daily tasks? And how do you access it?
CoPilot - Email, SharePoint
100
Biggest takeaways from today's presentations
:) What other trainings or resources would you find helpful?
100
What kind of books does Celiana enjoy reading?
Murder mystery, psychological thrillers
100
What kind of pet does Julieta have?
Pitbull
200
What was our FY25 readmission rate and what was the healthcare savings amount?
5.5% - 1.5 million
200
What is the standard complete process from beginning to end of an enrollment from a CarePort referral?
Receive the referral, pull information up in Cerner, enter referral into Apricot, connect with patient, update referral and Apricot notes, accept CarePort referral, update referral status in Apricot, enter enrollment documents and note, enter Cerner enrollment note, enter outgoing referrals, complete SDOH assessment and update demographics.
Contact client for a check in post discharge and schedule HV, enter note into Apricot.
Conduct HV, enter note and HV assessment into Apricot and enter HV note in Cerner.
Connect with client for a check in/follow up and schedule follow up HV if needed, enter notes in Apricot.
If no other needs, change status to closed as needs met. Enter Exit Information in Program Enrollment.
200
What are the different parts of Medicare?
Part A - Hospital Insurance, Part B - Medical Insurance, Part C - bundled plan from private insurer, Part D - Prescription drug coverage
200
What was Jazmin's first job?
Blockbuster
200
Sarah enjoys this summer activity
Paddleboarding or riding FlowRider surf wave simulator
300
What is the newest IT update?
Tier 1 help desk services are now fully supported by QCM Technologies. This transition means our staff can count on stronger security, better monitoring, and a robust technology backbone—all while continuing to use the same simple process of emailing helpdesk@allthrive365.org when you need support.
300
SJH Prescription Assistance process
If patient is uninsured - up to $50
If patient is insured and cannot afford copay - up to $100
Call McAuley to charge to ACTIVATE account, ask for the name and cost of each medication being covered, enter prescription assistance into Apricot300
Options for when someone cannot pay for their prescriptions post discharge and long term
Prescription assistance, assistance programs through the manufacturer, Cost Plus Meds
300
Catie's favorite baseball team
Boston Red Sox
300
Angela's favorite fragrance
Vanilla and coconut
400
Who is the interim HR Director?
Caroline Harland
400
How should you document this situation: you schedule a HV but when the time comes, the client does not answer their phone to confirm/they are not at their home upon arrival?
Update Cerner note to reflect no HV
Enter in Apricot notes as follow up - home visit. "was home visit completed?" - No and select reason why
400
What to do if Lyft is not recognizing client's address correctly?
Double check the map before scheduling the ride! Look up the address on Google Maps and confirm with client. Click on the pin button next to the address line and move the pin appropriately
400
TWOFER
Who was born with white arm hair?
Who is missing a tooth?
Meccah was born with white arm hair
Elena is missing a tooth
400
What language did Erica learn in elementary school?
German
500
What is the newest Dignity Contract update?
Approved for extra funding to support an additional team member in the East Valley! YAY! ETA: January
500
When you run your reports and it shows that you have pending documentation for your referral note. When you click into the file, it doesn't show that anything is pending. What should you do?
Think about if you ever changed the note from a referral to an enrollment. Check the note type, if it says "Enrollment", change it back to referral and the option should pop back up at the bottom of the note, showing your pending status. Change that status back to "Please Select" and change the note type back to "Enrollment" and save the note. Double check your documentation.
500
What are the 3 ways that Indian Health Services can serve the American Indian population?
Federal system - any American Indian is eligible for services
Tribal - receive care if they are a part of that specific tribe, have to be accepted
Urban Native American Services - Community Health Services, provided by non-profit organizations
500
TWOFER
Who has over 50 cousins?
Who is consistent with journaling?
Yvonne has 69 cousins
Abigail is on her 103rd consecutive day of handwritten journaling
500
TWOFER
Who is very festive and creative when it comes to fall decorations?
Who is the florist of the group?
Debbie grows sweet potatoes just to use as Fall decorations
Kiarra has taken flower arranging classes and sometimes makes bouquets for fun