Don't take it Personal
None of your Business
It's Complicated!
Lend me your Ears
Comply... or else
100

This account ownership type allows either owner to withdraw funds and automatically transfers ownership to the surviving owner.

What is a Joint Account with Right of Survivorship?

100

This business type may use the owner's Social Security Number instead of an EIN.

What is a Sole Proprietorship?

100

This account is owned by the minor but controlled by the custodian.

What is a UTMA account?

100

This lending product provides a fixed amount with fixed monthly payments.

What is a Home Equity Loan?

100

These three letters stand for Know Your Customer.

What is KYC?

200

Customers must wait this many days before qualifying for Overdraft Privilege.

What is 30 days?

200

This form identifies individuals who own or control certain business entities.  

What is the Certification of Beneficial Ownership?

200

Before a Power of Attorney may transact, this department must approve the documentation.

What is the BSA Department?

200

This lending product lets customers borrow funds as needed over time.

What is a HELOC?

200

Every customer must be screened through this system before opening an account.

What is Verafin/OFAC screening?

300

This conversation helps determine the customer's financial needs before recommending products.

What is a Needs-Based Conversation?

300

Businesses are assigned this rating during account opening.

What is a Business Customer Risk Assessment (Low, Moderate, or High)?

300

Estate accounts require these court-issued documents before opening.

What are Letters Testamentary or Letters of Administration?

300

This five-step lending model begins with Connect and ends with Close.

What is the Lending Discovery Conversation Model?

300

This federal law requires customer identification procedures.

What is the USA PATRIOT Act?

400

This federal insurance covers eligible deposit accounts.

What is FDIC insurance?

400

This document authorizes individuals to open and transact on behalf of the business.

What is a Business Resolution (Resolution of Authority)?

400

This tax form is required for non-resident aliens.

What is the W-8BEN?

400

Before funding a loan, the bank requires identification, income verification, and this authorization.

What is credit authorization?

400

This regulation governs overdraft opt-in requirements for consumer debit card transactions.

What is Regulation E (Reg E)?

500

These are the two addresses every customer should have when a mailing address is a PO Box. 

What are a mailing address and a physical address?

500

Unlike consumers, businesses are not eligible for this overdraft feature linked to another deposit account.

What is Overdraft Protection (draw account)?

500

A trust account cannot be opened until this department reviews and approves the trust documents.

What is the BSA Department?

500

This referral process introduces customers directly to the lending department.

What is a Warm Referral?

500

This lending regulation helps ensure customers are treated fairly and prohibits deceptive practices.

What are Fair Lending and UDAAP?

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