E-Mail
Niihka
SD Tools
Phone Etiquette
Finding Information
100
What e-mail system do Faculty/Staff members use?
Exchange
100
How do I create a course site for my course?
In Niihka, head to the My Workspace tab and click on Worksite Setup. Click on the New link at the top of the page, and select course site from the list of options. Use the menu to select the Academic term for your course site and then click Continue. You will be presented with a list of courses you are teaching in the selected academic term. Check the boxes for the courses you'd like to add to this site, then click Continue. Fill out a Description and Short Description for the site if desired, then click Continue. Check the boxes for the tools you'd like to include in your course site (These can be changed later), then click Continue. Decide whether or not to Publish the site. Publishing the site will allow all students enrolled in the course to view it. When you are first creating the site, you may wish to uncheck this box so students cannot see the site while you build it. You can publish the site later once it is ready for the students to view it through the Site Info section of the course site. Click Continue. Review the information about your site to ensure that it is accurate and click on the Create Site button at the bottom of the page. The site is not actually created until this button is pressed.
100
What tool can we use to see whether a user has set a secret question?
Finduser
100
If a telemarketer calls, where do you send them?
Purchasing
100
What is the phone number for University Communications?
(513) 529-7592
200
What is the difference between IMAP and POP?
IMAP shows multiple folders while POP shows only the inbox. Also, POP generally downloads the mail from the server while IMAP syncs between the e-mail client and the server, leaving definitive copies on the server side.
200
How do I make these old classes no longer show up?
Hide them from Preferences under My Workspace
200
What chat rooms should a student enter when starting their shift?
sdstudents
200
If a journalist calls asking for a statement, what do you do?
Check with your supervisor. Refer them to Cathy McVey.
200
I need to find the MAC address for an Xbox 360. Please provide up to date instructions.
300
How do I reset my e-mail password?
Reset your MUNet Password as per normal.
300
My grade entry disappeared, how do I get it back?
Check in the History in the Gradebook tool, then manually re-add it.
300
How do you schedule a one on one consultation for Niihka?
Via the Simple Service Request in ServiceDesk
300
If someone becomes angry during a call, what do you do?
Offer to escalate them to your supervisor.
400
How do I enable Gmail for IMAP?
Head into the Gmail settings. Head to Forwarding and POP/IMAP. Select the Enable IMAP radio button and click on Save Changes.
400
I combined all my course sites into one site. How do I fix this?
Remove any unwanted sections via the Edit Class Rosters link under Site Info, then create new courses for each removed roster separately.
400
Where would you log a ticket for configuring wireless?
As a Generic Service Request in ServiceDesk
400
What do you do if someone wants to be transferred to the IT Service Center?
Offer to take down their information and have someone from the IT Service Center call them back.
400
I can't log in to get my ePortfolio.
https://ep3.chalkandwire.com/ep2_muohio/ forgot your password link.
500
DD - Configure Outlook 2010 for Gmail IMAP
Successfully configure a copy of Outlook 2010 for IMAP with Gmail.
500
DD - How do I add TA permissions to a course site
Successfully demonstrate adding TA permissions to a course site.
500
How many users are connected to wireless on the first floor of Hahne Hall
Find out live.
500
What do you do if someone needs to be transferred to the Registrar?
Explain that you will transfer them to the registrar. Perform a warm transfer, explaining the problem to the Registrar personnel who answers before completing the transfer of the client.
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