QA
When calling a customer to confirm information on their package and you have to leave a voicemail.
What needs to be left on the voicemail?
1. Reason for the call
2. Tracking #
3. Our station phone #
60
Return to shipper
39
Damage- Delivery not complete
54
Left message for the shipper
Who should you report an injury to?
A manager
An address search must be completed for a package if _____?
1. Bad city/state/zip code
2. Address is missing
3. Package address to a PO box
4. Customer not located at street address listed on package
5. City/state/zip code does not agree with street address
If a package is refused by the customer because it is damaged what should you do?
Scan 60 and complete a dpr.
Code applied to a repack package
40
15
Holding package
When should you report an injury?
As soon as it happens/ within a 8 hours
What should you do if a customer refuses a package and it is scanned an 06?
RTS
True or False
After 10 days, RTS packages that have been postcarded/scanned 35.
True
A package with contents that are damaged, missing, and/or leaking
Damage
95
1. Transfer custodial control
2. Applied to Express 4Z packages with bad address and/or damaged
What should you use if you have a heavy package?
Team Lift
If the label is damaged but you have the shipper information or the recipient information, create an ______.
889 label
True or False
If a driver tells you to RTS a package but doesn't scan apply the 06 scan, what should you do?
Contact the shipper or recipient to confirm the refusal of the package.
A package or loose item for which neither the shipper nor the recipient is labeled on the package is considered an ________?
Overgood
Counter Delivery
5
If you see something _____________?
Say something
Recipients can request a service change to their package through Delivery Manager on FedEx.com
Examples of these packages are:
HAL (RTH), Appointments, Date Certains, RTS, etc.
What type of packages are these?
Intercept packages
If a package is refused by the shipper and recipient
The package is abandoned and need to be processed in the recovery app under UOA.
What is the time frame in which a DPR's need to be entered for a package?
Within 2 business days/48 hours of being scanned a 39
ISF Completed
105
What is today's safety message?
Review Section 2 of the Injury Reporting Pamplet.