FTM Jeopardy

ECS

100

This is where you find invoices, receipts, & other documentation associated to the claim 

Docs

200

For outgoing letters & correspondences, you would click on this button 

Forms & Corr

300

In what situation do you not open a cause of loss? 

No contact made with customer on an HSB or Maryland claim

400

This must be completed when requesting authority for over $50,000

Request Review

500

What must be updated when completing the QFC? 

Reserves 

Resources

100

This will show you all of your state specific language & timelines 

Jurisdictionals 

200

This resource is used to confirm claim activity & processing

SCP's

300

This resource is a guide to help interpret policy language where there is ambiguity 

OG's

400

This resource is used to confirm titling & registration for vehicles 

SDMU Vehicle Titling Information Guide

500

These vendors should be requested for TM approval to determine a COL

HVACI & Strike Check

Salvage

100

This is the name of our salvage vendor for jewelry  

Delmont-Smelson 

200

What template # must be sent for salvage items (such as tractors & ATV's) 

299

300

This must be sent to SFRP once a JRQ is received 

Lib Task 

400

What is the amount that SF settles on PAP claims? 

Our cost to replace or repair 

500

Explain the pair & set endorsement for earrings on a PAP

If the customer wishes to cash settle, they must submit their earring in their possession in for salvage.

If the customer wishes to replace, the customer would need to receive a quote for a replacement then submit to SF for review

Coverage or Denied

100

NI bumps head & cracks window

Coverage (ADPL) 

200

Son has his old video game collection at his parent's house. He no longer lives there. House gets broken into & games get stolen. 

Coverage *HOWEVER* please do you your due diligence & confirm that the son has not already filed a claim for the video games on his policy 

300

HSB endorsement, lighting damage shorted out all electronics in HH & AC 

No under HSB, yes under SF policy 

400

Grandfather has a riding lawnmower. Mower & trailer gets stolen while parked in a parking lot. 

Coverage on mower, no coverage on trailer

500

College student PP stolen in their dorm room. 

Coverage under parent's policy. They are still considered a resident relative.