Communicating W/ Customer
Gestures, movements, and mannerisms by which a person or animal communicates with others.
What is the Body Language?
No dial tone on polarity sensitive CPE.
What is a Reverse Polarity Symptom?
Systems use to distinguish which plant is leaking in a multiple cable system area.
What is a Channel Tagger?
Fourth key step in troubleshooting.
What is Verify?
Most common end to end connection test used in the command Prompt of a Computer.
What is PING?
Acknowledge, Answer, Act.
What is Three A's of Conflict Resolution?
Customer hears part of the conversation from another circuit.
What is a Crosstalk?
The FCC's index for allowable leakage from a cable plant.
Second key step in troubleshooting.
What is Isolate?
Internal Loopback Address.
What is 127.0.0.1?
Preparation, process and execution of interactions between the service provider and the customer that leads to a resolution and satisfaction on the part of the customer.
What is Customer Service?
Installed and Maintained by the Alarm service provider.
What is a RJ-31X?
Most common point of entry for return path ingress.
What is the Drop System at the Customer Premise?
First key step in troubleshooting?
What is Analyze?
Type of connection used to test customers speed.
What is a Wired connection?
The ability to understand and share the feelings of another.
What is Empathy?
Conductors that should not be touching are touching.
Popular Frequency Range used for FM Radio.
What is 88-108 MHz?
Method of troubleshooting that splits the system into smaller parts.
What is Divide and Conquer?
Displays the route from the source to the destination.
What is Trace Route?
A fixed mental attitude or disposition that predetermines a person's responses and interpretations of situations, leading to habits of thought or action.
What is Mindset?
What is an Open?
Frequency used by Aircraft Communications.
What is 108-137 MHz or 225-406 MHz?
What type of questions are best to use during the Analyze part of the Troubleshooting Process.
What are Open-Ended questions?
Computer related issues that can contribute to slow internet speed.
What are Viruses, Spyware, Malware, and Firewalls?