Missing: Coaxial Wall Socket
This service class indicates that the external drop cable, coaxial wall socket, and nbn™ Connection Box should already be installed.
What is Service Class 24?
This install type means the NTD or NCD is already present at the premises, so no self‑installation kit is needed.
What is NBN Co Install?
In this NBN setup, the white connection box is adaptable and can be used across different addresses.
What is FTTC?
This service class means fibre is planned but not yet serviceable, so no installation timeframe applies.
What is Service Class 0?
In FTTC troubleshooting, if this LED on the NCD is off or blinking after all steps, a technician must be booked.
What is the Power LED?
Renovations, unusual placement, or mistaking it for a TV outlet are common reasons this SC24 component may be missing.
What is the coaxial wall socket?
This install type signifies that a Self‑Installation Kit (SIK) is requested, allowing the customer to set up the NBN connection themselves.
What is NBN Co Install End User?
In this NBN setup, the NTD box is tied to a specific address and cannot be reused at a new location.
What is HFC?
Service classes 1, 2, 5, 11, and 12 all share this requirement for installation.
What is a technician visit?
In FTTC, if this LED fails to become solid after troubleshooting, the next step is to send a technician.
What is the DSL LED?
Customers are first asked if their property ever had Foxtel, Optus Cable, or HFC nbn™ to confirm this detail when troubleshooting SC24.
What is property history?
To confirm if a SIK is requested, agents must access this section in Station Overview, then select the Create Order work type.
What is Historic Work Types?
Customers moving house can reuse this type of NBN box anywhere.
What is the white NBN connection box in FTTC setup?
For FTTP, FW, FTTN, and FTTC, customers using a BYO modem with no number transfer can expect activation within this timeframe.
What is 1–2 business days?
This is the fee for service (FFS) charge.
What is $150?
A tenancy agreement, utility bill, or council rates notice can serve as this required document to validate the service address before escalation.
What is Proof of Occupancy (POD)?
When a customer is self‑install eligible, the kit should arrive within this timeframe from the date of request.
What is 5–7 business days?
If a customer attempts to use an NTD from a previous address at a new HFC premises, this will happen.
What is the service will not function?
A BYO modem with a standalone NBN transfer activates the same day, while a SpinTel‑supplied modem for a bundle transfer activates within this timeframe.
What is 3 business days?
You need to do this if the NTD box is missing or the service is still not working after multiple troubleshooting steps.
What is request for an SIK?
After gathering POD and questionnaire details, the case is escalated here, where a technician may be dispatched to install missing equipment.
What is Provisioning?
If remote activation fails due to equipment or infrastructure issues, one solution is sending a replacement nbn box while also securing this.
What is a technician appointment slot?
Understanding whether the NBN box is portable or address‑specific is crucial for resolving this scenario when customers relocate.
What is troubleshooting service continuity after moving?
Business phone porting cases linked with ISDN or Line Hunt services may take this long to complete.
What is 5–6 weeks?
Understanding LED indicator behavior across FTTC and HFC devices is crucial for determining this escalation step when self‑installation fails.
What is sending a technician (truckroll)?