Brand new
True or False: we still offer IRA Savings accounts.
False, we no longer offer IRA accounts
What step in the CD renewal/ Maintenance procedure tells you how many days in advance maturity instructions can be set?
Step 2
If a check makes an account negative on today's date what is the Insufficient Funds Grace Period?
Generally, customers have until 12pm ET the following business day to add funds following an ACH or Check transaction which overdrafts their account
How many characters can be on a debit card?
Maximum of 26 characters appear on debit card. If account owner's name exceeds 26 characters, characters are deleted in the following order:
True or False: Zelle can be used for initial funding
False, we cannot use Zelle for initial funding
What four pieces of information do we need to verify for a new application?
Full SSN
FIRST and last name
MMN
DOB
What is the minimum for ACH funding for CD?
$25.00
If a customer calls and wants to withdraw cash at Greenwood branch what steps do we take?
Does a debit card get automatically sent out when opening a money market account?
NO, account holder has to call in to order a debit card
In-Process: It will take 2-4 business days for the funds to post/available
What pieces of information do we need to verify with an existing customer prior to new application?
First/last name
address
phone number
citizenship status
employment status
if acct has not been funded for 31-60 cal days, and customer is active miliatry deployment, what would we do next to close cd?
transfer to ceg
If a customer deposits cash $1000.00 at 6:00 pm ET when can they add cash again?
They can add funds the next day at 6:00 pm ET
What are the default limits (POS) on debit cards for existing and new customer?
New Account Owner (i.e., first deposit account opened within last 30 days)
Existing Account Owner$2,500.00$5,000.00
What are the 2 types of Zelle limits we can provide the customer?
Daily default limit and Transaction default limit
true or false: we transfer to bfu when we see cip exception and any fraud fallout
False: Cip exception is the only exception
If the customer tries to fund a CD with an external account, and receives an error message " External account can no longer be used for Discover" what does this mean?
This error message means that the customer's external account is found in the prohibited table. Refer to Prohibited Bank Status Deposits Procedure.
What procedure do we find how to make Discover credit card payments?
Money Movement Deposits Procedure
True or False: When updating the point sale limit we adjust the limit under DEP40 and Pay 040
False: we update PUR040 and TDB040
If the customer or payee has not registered for Zelle how many days do they have to register?
If funds aren't available by time payee registers, transaction will fail due to Non-Sufficient Funds (NSF).
If payee doesn't register within 14 calendar days, transaction will expire (similar to sending request and payee never responds).
True or False: We can add a joint owner on the application even if they are not on the line.
False: Joint owner has to be present
If the customer tries to fund a CD online and receives an error message" Due to the time left to fund your CD you cannot select an external account" what does this mean?
Confirm how close the customer is to 45 days from the account opening date. To schedule an ACH/External Transfer customer should have at least 6 business days left to fund the account. While there could still be time for the account to be funded, we understand that the external transfers can take between 3–5 business days to be completed. The funds might not be posted into your CD account before the 45-days timeframe is completed, and the account is closed. At this time, we recommend scheduling an Internal transfer or mail us the check or send us a wire transfer.
If a brand new customer deposits a $2,000.00 check on Mobile Check deposit when will the funds be available?
Business Day 5 after Day of Deposit
What type of transactions do not stop when you freeze your card?
If account owner is having issues enrolling with Zelle, what steps do we take to help troubleshooting?
Update Mobile App, if needed.
Confirm they are using eligible account type (Checking, Savings, Money Market [MM]) with positive balance.
Contact information (i.e., phone number) is correct.
Reviewing for profile and/or account flags (i.e., mail hold).