Fun
What is the oldest year vehicle in our Inventory?
2012
Where can a vehicle be delivered for a Home Delivery?
What is Home or Workplace.
What is MaxCare?
What is our Optional Extended Service Plan.
What is the system we utilize to place a Hold on a vehicle and submit a VSA for the customer?
What is Order Processing.
What is the Purpose of an Iconic Opening?
What is to provide an Iconic Greeting to understand/confirm the purpose of the call and instill confidence the customer has reached the right place.
What does WBYCEIYDBO stand for?
We Buy Your Car Even If You Don't Buy Ours
What is the section of Knowledge Base called where we are able to find Alternate Delivery Customer Response Times Updates?
What is the CEC Pulse Page.
Is MaxCare extendable after it expires?
What is no.
What is the name of the Feed under the text message called that shows what interactions a customer has completed or needs to complete?
What is Activity Feed
After we Greet the Customer, Brand CarMax, what is the last thing we provide?
What is your name.
What does the C in CarMax stand for?
What is Change.
The Quick Tips link shows us ____, Aux Codes, and Scorecards.
What is Tip Guides.
Does Maxcare cover batteries, including EV/Hybrid batteries?
What is no.
What is the section called where we input Initial Discovery information for a customer?
What is Customer Story.
During Iconic Opening we _____ or _____ Purpose of the Call.
What is Understand or Provide.
What is the formula for a CTR?
What is x+y= I recommend z.
What is our 10-Day Love Your Vehicle Guarantee give customers the Option to do?
What is Return or Exchange their vehicle.
Does MaxCare cover tire replacement?
What is no.
What is the Tab called in Salesforce where we can start most activities?
What is the I Want To tab.
What is the bar on the Customer Interaction called where we can see the customer's progress.
What is Glanceable View.
On Friday, we like to _____?
What is Dance.
What does Lighting do?
What is Lightning brings new energy to delivering effective solutions with speed and focus to improve experiences for associates and customers alike.
What is MaxCare designed to enhance the vehicle ownership experience and provide years of ____ __ ____ during the Customer's ownership journey.
What is Peace of Mind.
What is the place called where you need to update notes on a customer's vehicle?
What is Open Orders.
What are the Foundational Skills that you should use throughout the call?
What are Soft Skills.