Tasty Tidbits
Since starting as a CC rep, has had 8 Managers over the years at Standard. Fears anything slithering without legs. Hopefully not caused by having 8 Managers
Erin
Originally from Iowa, feels blessed enough to name their cat Blessing
Katelyn
Zendesk
We strive to achieve this percentage of accuracy to meet expectations
96.5%
This team member has lived in VA, WA, OR, MO, AZ and the UK
DAILY DOUBLE
Erin
Wore lots of blue eyeliner in the early 2000’s but named first car named “Lil Red”
Katelyn
Once saw President Clinton play golf in person
Steve
This alert identifies LTD prep opportunities late in the claim life cycle for claims likely to transition to Long Term Disability and assessed as eligible for LTD coverage.
Manage for LTD Transition
Timesheets in Workday should be submitted no later than this day every week.
Friday
Once got seasick onto a pod of dolphins
Adam
Was Asst Manager of a KFC in college, played softball, and family once got 5 out of 6 numbers right in the lotto.
Clare
A video game collector. Bought a Succulent in 2022 using award points, and is somehow still alive.
DAILY DOUBLE
Tyler
This alert identifies a small number of claims early in the claim life cycle where the application of expert preventative intervention can change the trajectory of these claims and potentially resolve them
Needs Expert Review
Driving Success
Adaptability
Improvement Mindset
Customer Focused
Winning Together
Expected Behaviors
His mom was appointed to a Presidential Commission by Obama, then dismissed by Trump
Adam
Has random excellent geography knowledge. Like the capitol of Sudan
Scott
Once lived on a sail boat in the Caribbean
Lexi
This date is based on a prediction of how long the claim is likely to last, medical recovery information, and historical information about advance payments. Using this date as the approved through date should result in the fewest reopened claims and overpayments.
The Advance Payment date, within the Advance Payment alert
When this is noted in Claim Summary, be sure to check the cause field and the AO on the ST2 in Proclaim
First Day Hospitalization
Has driven the entire Pacific Coast Highway from San Diego to Port Angeles
Steve
Lost phone during the Bastille Day parade in Paris, left it behind during a security checkpoint and managed to speak enough French to tell the gendarme and successfully recovered the phone.
Scott
Watch out for this former Majorette who twirled the fire baton at HS football games. Nowadays, Bella the Labrador holds the baton
Diana
this date threshold, typically set around 45 days before max duration, serves as the date that STD examiners are alerted to begin reviewing claims nearing max duration for return to work opportunities.
Catch-all date, in Manage for RTW alert
True or False: When group situs is California, work state is not California, but work state is a statutory state such as NY, we still need to ask the claimant for permission to estimate and deduct the eligible statutory benefit.
True.
First car was a Plymouth Champ
Diana