Cancellations
Davita patient no longer requesting transfer. What should the cancellation reason be?
Main Cancellation reason/Sub reason
Main cancellation - Transfer Cancelled
Sub reason - Patient staying with current provider.
Area is showing full per SWAC, what would be the next step
What is a RFA for area full.
Who should be entering in the attending physician?
What is the clinic.
What resource would you use to locate your HPSM for a particular clinic?
What is the Unification tool and Sharepoint tool.
Who on the team are welcoming new additions to their families?
Who is Julia and Karime.. Congratulations!!
What is the definition of a controllable cancellation?
What is a controllable cancellation occurs when a patient referral does not result in placement within an FMC facility due to factors that may be influenced by operational decisions, capacity, staffing, communication, or follow-up efforts.
What must you have before sending a RFA for medical clearance? Perm/Transfer
What are the required records. Name needed for perm and transfers
What is missing from this encounter?
What is Type of Placement and Living arrangement
Which list is used to find possible contact numbers for hospital contacts including fax and telephone?
Who on the team doesn't have any kids?
Who is Ebonee
What are the 3 controllable cancellation reasons
What is
-PatientPlacedatNon-FKC
-Capacity Staffing
-Patient Lost to Follow Up
A referral was received with no contact information. What type of RFA should be sent?
What is a HPSM RFA?
What is the new demographic requirement that has been added to our data entry requirements?
What is the patient email?
Where can you locate most of your resources?
2part question
What is FME connect and what is Sharepoint
Does the team favor Coffee or Water?
What is Coffee?
What should be completed before we cancel any patient.
What is the cancellation template.
What are reasons a RFA would be sent back?
What is:Missing records, rfa reason incorrect, incorrect documentation(wrong clinic, not listing steps taken)
How do you enter in insurance that is not loaded into the systems?
What is check the additional insurance box under insurance tab and add policy details in maintain comments.(Leave note in CVO note box under additional data tab)
What kind of patient does NOT require a screenshot added?
Who has recently had a birthday?
Who is Selina and Tonya
What is a CPIP patient
When should you send a GVP RFA
What is when the clinic does not honor the original chair time pulled from SWAC?
Where would you go to report incorrect records in onbase and/or errors created by EICs
What is sharepoint - Onbase merge documents and EIC Data Entry Errors
What all is required to be validated on the initial call to the referral source?
Ecube Financials and CTH, including checking the CPIP box when applicable? ( To include:Insurance, subscriber information, FDOD, living arrangement, Referral Location, referring neph, Start Date, Modality, Shift and Schedule, MCQs, Discharge location, confirming clinic,confirm diagnosis or pt type
What is the Friday evening call called?
What is Fun Friday!!!!