BBY Knowledge
Mention the 2 tools used to sell Software Subs and BBTT
POS and USD
What does ASAT stand for?
Agent Satisfaction
How many colors are there in a rainbow?
7
What's the original phrase for may the 4th?
May the force be with you
The isthmus of which country connects Costa Rica and Colombia, and therefore, links North America to South America?
Panama
Israel is calling because his printer is showing offline, he has a HP Laptop. Based of the call flow, what should be the course of action?
Triage and LMI
What’s included in the bundle pack?
Acknowledgement, empathy, assurance of help
Which American president appears on a one-dollar bill?
George Washington
What is Baby Yoda's real name?
Grogu
Which transcontinental country (Europe and Asia) spans 11 time zones?
Russia
Mention 1 reason to escalate(create intake form) for GSOS
It's define as the ability to understand and share the feelings of another.
Empathy
Are 51 is located in which USA state?
Nevada
Who built C-3PO?
Anakin Skywalker.
Lake Como and Lake Garda are both located in which Southern European country?
Italy
If your see the status “Awaiting Cust.Info” on NOVA, it means…?
Without this step you're not able to identify the root cause of an issues
Probing questions
What is the world's most expensive spice by weight?
What is the name of Han Solo's ship?
The Millennium Falcon.
Which term with Greek and Italian roots describes a collection or chain of islands, such as the Bahamas, the Maldives, and the Galápagos?
Archipelago
What does JU02 means in NOVA?
Parts no longer avail.
In which steps of the call flow would you find disclosures.
Recap.
What is Cynophobia the fear of?
Dogs
Han Solo was frozen in what?
Carbonite.
Even though its temperature rarely gets above zero, which continent is home to the largest desert on Earth?
Antartica