Policy 1
ee's aunt who took care of him died and asking if he can take bereavement leave and for how long?
for relative who serves as a parent for ee then it is consider immediate family. ee can take 5 consecutive days.
May start date is on July 4th how many personal time will I get?
For exempt 1 day for non exempt it will be 20% of hours in a regularly scheduled workweek
What is the SLA for part time ee missing hours?
2 business days
What is the ee and mgr cutoff for entering time for 7/15 paydate?
7/9/2022 before 11:59 PM EST , 7/11 before 6:00 PM EST
What is the script to utilize when ee is asking for manager?
HR Answers Team Lead Escalations Article no. 72985
I'm entitled for 160 hours of vacation but leaving on Sept 30. How many accrued time I earned?
13.33 * 9 = 119.97 hours
I just started Nov 2021 and i already filed for STD and FMLA yet it was denied. What will I do?
Refer ee to mgr to see if he can take personal leave unpaid.
How can ee be exempted to federal tax?
Advice ee to go to Company Home > me@jpmc > Me > Pay & Taxes > Manage My Federal & State Tax Withholding
ee moved to salaried effective 6/16. how many days will ee gets for his last bi weekly payment and when?
pay date 6/23 06/12/2022 - 06/15/2022 (2 days)
When ee is asking for mgr what is the process we have in place? provide 3 things to do
1. Try to deescalate
2. Offer for mgr callback
3. Create a case before connecting to mgr
i received notification that someone filed for unemployment claim what will I do?
please be advised unemployment claims are opened with a SSN therefore we recommend taking the proper steps to protect your identity by contacting the credit bureaus listed below. We also recommend contacting your local department of labor office to have the situation investigated and fill out the fraudulent unemployment claim forms.
Is there a waiting period before I can use sick time?
No, employees are able to use available sick time immediately upon hire.
ee is asking why he was not paid OT payment correctly. what will you advise?
Overtime will appear either as
ee missing LOA pay yet the DLS case was closed what should you do? claim was approved.
opened a new DLS case and don't forget to click escalate to LOA Escalation.
If the employee is calling outside the allotted the SLA what will you do?
send email to HRA TL Escalation Team
I am a full time and hired on 3/2022 my I will give birth on 6/30 am I eligible for parental?
A full-time employee (including a full-time re-employed/re-instated employee) upon hire or a part-time employee with 12 or more months of recognized service.
I'm on STD yet I already maxed job protection what will happen to e? (provide 2 answers)
1.You generally will return to your former job if it has not been filled. 2. The leave management team will assist you in conducting an unpaid internal job search. This search generally lasts approximately 60 days, but the duration is determined on a case-by-case basis and depends on individual circumstances.
ee is asking why she was paid SK3 Sick Hourly Entitlement Retroactive
Employees eligible to receive performance-based incentives that take sick time during any period in which such incentives were earned will receive an adjusted hourly rate of pay for the sick time.
The current calculation method pays sick hours at an adjusted rate of pay for all OT eligible employees. The adjusted rate calculation considers all eligible incentive compensation earned during the same week as the sick hours.
ee was termed and missing regular hours payment. what should you do? provide possible 2 answers
1.if the missing regular hours is for the current pay then reopen the term case. 2.if not then refer to mgr to reach out to us.
When to refer the issue to Concierge? Please provide all
called multiple times, past SLA, incorrect process by T2, possible complaint, threatened to take legal actions
How can mgr transfer ee to another mgr within the department?
Look up the receiving manager’s position code in the Phonebook (under their profile)
ee ci and still unable to see the updates she made in her career profile in the phonebook how will you handle it?
Display Public View
Employees have the option to hide any entries displayed in the Job Summary & Career Profile by using the toggle public view option. By default, all items in the Job Summary & Career Profile will be set to public view in the Phonebook. Anything publicly displayed will be viewable to others.
ee who from Vermont got terminated due to misconduct and asking when he will get paid
Process final pay within 72 hours of the term date.
exempt ee received Unpaid Reduce LOA payment in pay statement. provide 3 things you will do.
1. check if ee is/or went on LOA
2. ask ee the status of the claim
3. if approved open a DLS case, if not refer to Sedgwick for the status of the clam
How do we follow up a GES LAST case outside SLA?
LAST escalation: Please send an email to the assigned LAST Case Specialist.