Welcome Center
What do we hand to customers if they do not want to sign up for the unlimited pass? Hint: 2 things ; Bonus points if you can tell me what we tell the customers if they come back within a certain time frame and how many days?
Receipt and Brochure ; 7 day refund policy if comes back to sign up (not for reactivations)
What volume should your voice be?
LOUD FREAKING VOICE SO THEY HEAR YOU AT BURGER KING
Steps on how to unclog a vacuum
Let's discuss!
What does VFD stand for?
Variable Frequency drive
Who constantly says "Forever 25" when asked about their birthday?
Savannah
You are the first person to notice a suspected loose tag. What is the policy to follow?
When should you do a tunnel check?
Every :00 hour!
What takes priority in the final touch lot? (vacuum area)
Customers! Always Always Always!
Explain the steps of a Lock-Out-Tag-Out
Turn off power source to equipment, Grab appropriate lock and tag, Place lock and tag, Pass key to MODs until Service Tech fixes
Who always has drama to share?
Larrissa <3 which we all love!!!
What is C.A.R.E ?
show Concern, Apologize, Remedy situation, Educate!
What is W.A.A.S.H ?
Welcome, personal Ask, wash related Ask, Suggest, Handle objections!
What is T.O.W.E.L ?
Thank customer, Offer assistance, Wash inspect, Educate tips and tricks, Leave with a smile!
When do we replace the tire shine barrel?
2 inches from bottom
Who has a middle name starting with "M" ?
Landon
What do you tell someone who says they don't wash enough?
"You're already here aren't you?" ; "Wash unlimited for the days you're feeling lazy like today" ; Bring up the weather ; Ask them why or where they're based around the most
Order of the rinse bars
Fresh water, fresh water, rain shield, drying agent, ceramic coat, spot free rinse
What is our property line to check for site litter
top end of suicide cliff to the curb of the street, 6inches from speedway backend, to 3ft to empty lot
What should the following equipment pressures be?
Air compressor
HP tanks
Hydraflex water and air
Conveyor
A.C = 150
HP =400-600
Hydra flex water= 200 Air = 80-90
Conveyor = 80
Who hates/doesn't like mint chocolate?
Josh
A customer has 4 active accounts and wants to cancel one. None are labeled, and all are under the same information. The vehicle is not with them to look up the tag. How might you be able to find their account?
Last time they came through with the vehicle.
How deep should a brush be hitting a car?
6 inches of penetration.
The vacuum suction is very strong on one end of the vacuums, and weak on the other. What might you look for to troubleshoot this?
Hose/nozzle/ arch clogs, Open canisters, Open Separator doors, Leaking Gaskets,
Explain the RO process
city water comes in, filters through water softener, filters through carbon tank, filters through membranes, filters through inlet filter, then goes to our spot free tank
Who has ear gauges slightly too big for company policy?
Dennis