2025 Company Goals
What are the SSS and SST goals?
SSS: 5% growth
SST: 2% growth
What are our SPOC Categories?
Sales, People, Ops, Cost Balancing
What does it mean to speak to your store?
Speaking on their business through SPOC to tell a story
What is the company turnover goals for the following: Team Member, SHL, ASL, SL, MSL, AM
Team Member: <75%
Shift Lead: <25%
Assistant Store Lead and Store Lead: <20%
Multi Store Lead: <15%
Area Manager: <10%
What is the leveraging and What is deleveraging?
Leveraging: Growing Sales and Controlling Controllables
Deleveraging: Growing Sales but not maintaining Controllables
What does it mean to run a Purposeful Shift?
Intentionally executing each shift according to the pillars of SPOC.
What is the Guest Satisfaction goal?
90%
Name some Key Marks that must be maintained to excel at guest satisfaction
Customer acknowledgement, Suggestive sell, Speed of service, Drink accuracy, Loyalty participation and registration, and Store presentation and cleanliness
What is our HME goal?
1 minute 15 seconds
What is our Controllable Profit goal? (Percentage)
45%
What are our controllable categories?
COGS, Labor, Office Supplies, Utilities, R&M, BR Culture Expense
What is Flow Though?
Additional profit made from incremental sales that can be added to your bottom line.
What is the Variance goal?
<1.7%
What is AvT mean and its purpose?
Actual vs Theoretical/ What your purchasing vs What your using
What is EBITDA?
Stores profitability after everything is paid out