MaxEb
The correct selection in MaxEb when a consumer cancels appointment before the scheduled time
What is "Canceled" status?
1st method of communication with RNM
What is Teams Message?
The new communication method to OSU for scheduling issue
What is Report a scheduling issue to IAOSU Smartsheet?
at the Top of the hour- ( prior to the 30mns time)
What is the start time for the appointment?
The deadline to contact RNM about calling out
What is 6AM the morning of?
It's the established compliance time frame to resolve Denials with QANs
What is 24hrs timeframe?
The Consumer has an emergency and NE is unable to complete appointment
What is an "interruption"?
The expected time to contact RNM regarding a potential interruption
What is before the Interruption?
Timeframe for contingent staff to submit schedules
What is 2 weeks in advance?
Time NA is expected to update MaxEb
What is "Real time"?
one goal is for our team to not appear on this report
What is the unfinalized report?
NA will sign on weekly for lessons
What is Hickory?
What NA should always complete and document in MaxEb at least a day prior to the appointment
what are "confirmation calls"?
Don't forget to do this part after an interruption
What is deleting the UAS assessment?
1-First Name
2-Last Name
3-DOB
4-SS#
5-Medicaid number
What are the 5 Identifiers used during the identification process during an appointment with a Consumer?