PEOPLE
SOPs
GOALS
EXTRA CARE
CVS HEALTH
100
He is the CEO of CVS Health.
Who is Larry J Merlo?
100
Pharmacist is refusing to fill a customer's medication.
What is a "Refuse to Fill"?
100
90%
What is the Quality Score Goal?
100
Purchase 10 prescriptions; earn $5
What is the Pharmacy & Health Reward?
100
Consumer Value Stores
What do the letters CVS stand for?
200
She is the Senior Director of our Retail Relations Department.
Who is Lori Miller?
200
The "Revcard"
What is the CVS credit card?
200
93%
What is the Adherence Goal?
200
Spend $50 in beauty and get $5 in ExtraBucks.
What is the Beauty Club reward?
200
This subsidiary is our retail pharmacy that caters to our Hispanic consumer
What is Navarro?
300
This CVS Executive VP was recently on Jimmy Kimmel Live announcing our new Digital Receipts.
Who is Helena Foulkes?
300
A call that comes in from a CVS Retail Store looking to order inventory.
What is an "OV" Call?
300
1.37%
What is the Personal Time goal?
300
Members can earn $10 by spending $30 on over 100 participatting products.
What is the "CVS Cash Card" promotion
300
These are the four businesses that together comprise CVS Health.
What are: CVS/Pharmacy CVS/Caremark CVS/Specialty CVS/Minute clinic
400
These are the 2 brothers that originally founded the 1st CVS store.
Who are the Goldstein brothers?
400
Warm transfer the call to the Samaritan’s Toll Free Helpline at 1-877-870-HOPE.
What do we do when talking to a suicide caller?
400
80%
What is our Service Level Goal?
400
45 days
What is the amount of time a customer has to redeem their quarterly ExtraBucks?
400
Lowell, MA
Where is the location of the first CVS store?
500
This team won the 2016 CVS Health Charity Golf Classic.
Who are Keegan Bradley/ Jon Curran
500
228033
What is the Client Code for the Language Line?
500
$8 Billion
How much cash does CVS try to have available each year?
500
18 months
What is the length of time a customer's ExtraCare purchase history is available in CRM POS?
500
These are the company's 4 values
What are: Innovation Collaboration Caring Integrity Accountability
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