core values
What does “Outcome over Output” mean in simple words?
Focusing on the final result (impact) rather than just completing tasks.
What does ELP stand for?
execution level planning
What does a growth mindset mean?
Believing that skills and intelligence can be developed with effort.
What is active listening?
Giving full attention, listening without interrupting, and understanding before replying.
What does execution mean in simple words?
It means actually completing the task as planned, not just thinking or planning about it.
What does “taking ownership” mean at work?
Taking full responsibility for your work and results without blaming others.
What is a task objective?
The clear goal you want to achieve by doing the task.
True or False: Skills can be developed with effort and time.
True
Why is tone important during a call?
It shows your attitude and can calm or upset the learner.
What’s one habit of people who execute tasks well?
They plan before starting and review their work after finishing to ensure quality.
Name a value where even a small deviation is non-negotiable.
Integrity – even small dishonesty is not acceptable.
What are the 3 “essentials” in a task plan? (framework)
Commitment, Objective, Timeframe.
What’s the opposite of a growth mindset?
Fixed Mindset/ focused – believing you are either born with talent or not.
What is one way to communicate with empathy?
Acknowledge their feelings and respond with kindness and understanding.
What does “commitment to time” mean?
It means finishing your task within the promised time, no matter what.
What’s one example of “doing the right thing even when no one is watching”?
Doing quality work even when no one is watching (e.g., checking spelling before submitting a report).
What is the difference between outcome and output?
Output is what you did (e.g., 3 calls), outcome is the result (e.g., 2 learners continued the course).
How do you react to failure when you have a growth mindset?
You learn from it, adjust, and try again.
What should you do if you don’t know the answer during a call?
Admit you don’t know, and promise to get back with the right answer.
Why is reviewing your work important?
It helps catch mistakes, improve quality, and make your work clear and effective.
Why is quality more important than speed?
Because quality builds trust and long-term success, while speed without care leads to mistakes.
Name two ways to ensure quality in your tasks.
Review your work, follow structure, avoid careless errors.
Anyone can learn anything” – what does this truly mean?
With the right time and effort, anyone can learn any skill or subject.
What does “clarity over cleverness” mean?
Be clear and simple instead of using confusing or fancy words.
What does “execution-level planning” mean?
It means breaking the task into clear steps, planning each part properly before starting, and staying focused during execution.