Function Alone
ALT+Function
CTRL+Function
Bonus#1
Bonus#2
100
The Function for "Done"?
F4
100
What is the Function to "Take Message"?
ALT+F5
100
What is "QAC" used for?
The Line you use when you need help
100
What is your Username format to log into the computer?
FIRST.LAST
100
What does Stericycle Protect?
Brands, Environment and promotes health.
200
What is the function for "Annotate"?
F7
200
How do you "Fetch" an account?
ALT+F10
200
What is the Function for "CONF"?
CTRL+F8
200
What is your company email used for?
To send out professional emails and stay updated with company information.
200
What is the name of Stericycle's CEO?
Charlie Alutto
300
What is the function for "Directory"?
F9
300
When would you "Park" a call?
When indicated by a TL or Personal
300
What is the function for "Park Distribution"?
CTRL+F12
300
What is HUB Bulletin Board used for?
Events, Education and staying up to date.
300
What is the first thing after you log into the computer that you have to do?
Clock in
400
When are the only times you should "DISC" a call?
When caller hung up and is still on the line. When you receive a fax tone.
400
What is the function "ALT+F4" used for?
To logout of the infinity system
400
What is the function for "INFO NXT"?
CTRL+F10
400
What are the five things that need to be open throughout your work day?
Bulletin Board, Lync Group Chat, Email, Xlite, Infinity System.
400
How do you know to categorize a call under "Medical Concern"?
Caller is showing symptons
500
What is "Done" used for?
To exit out of the account
500
What are "Specials"?
Information that the client wants you to know which rarely changes.
500
What other Function is associated with "CONF"?
ALT+F7 (OPT OUT)
500
What does "IS" stand for?
Intelligent Series
500
What are the companies core values?
Integrity, Accountability, Customer First, Continues Improvement, One Team One Goal and Enjoying Our Work. 
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