Department
We handle data entry which includes attaching and typing prescriptions
Intake
A person's ability to understand and use information in that moment
Health Literacy
SWI
Maddison, WI
Specialty Disease States are
complex, often chronic medical conditions that require ongoing management and specialized medications OR High Touch
Defined as a prescription drug that require special handling, administration, and monitoring due to its complexity and high cost
Specialty Medication
Aid with evaluating formularies, faxing forms to providers, and following up until a determination is made
Prior Authorization
Empathy, Tone of Voice, and Adaptability are examples of...
Soft Skills
STL
St. Louis, MO
Most frequent specialty disease states at Lumicera
Immunology, Oncology, and Neurology
Medications that require Patents
Brand Name Medications
Provides daily operational support by managing claim processing and resolving payment issues to ensure orders ship in a timely manner
Reimbursment Team
The ____ ____ helps you de-escalate and bring a level of calm, clarity, and confidence to any conversation.
PARTNER Method
PHX
Pheonix, AZ
Rheumatoid Arthritis, Atopic Dermatitis, and Crohn's Disease are examples of
autoimmune diseases
A class of complex medications made from tiny living organisms such as bacteria
Biologics
Helps patients secure financial support beyond traditional copay assistance, including grants and manufacturer free‑drug programs
Medication Access Team
An agent proactively reviews the specific shipment details in the patient profile is an example of
Taking Action
SFH
Saint Francis Specialty Pharmacy
The prevention, diagnosis, and treatment of cancer is
Oncology
Highly similar versions of existing biologic (brand-name) drugs made from living cells
Biosimilar Medications
Supports patients enrolled in Access Guidance Services (AGS) by assisting with plan design requirements for copay assistance programs
Benefit Design Care Coordinator (BDCC) team
If a customer is unwilling to cooperate or repeatedly asks to speak with a supervisor or manager, you should...
Escalate the call immediately
VHW
Valley Health Specialty Pharmacy
MS, Dementia, and Huntington's Disease are examples of
neurological conditions
Versions of brand-name drugs that contain the same active ingredient and are equally safe and effective
Generic