Employees
Which of the following is a possible non-legal consequence of breaking the law or its intention:
Community service
Paying a fine
Angering legislators
Losing others’ respect
Losing others’ respect
When writing a report, Gertrude made large structural changes that impacted the reports content and organization. In other words, Gertrude ______ the report.
Edited
Proofread
Published
Revised
Revised
The direct benefit that a business receives when its salespeople can answer customers’ inquiries is that:
Well-informed salespeople develop confidence in themselves
Customers get the information they want
Knowledgeable salespeople are more likely to make sales
Customers like knowledgeable sales people
Knowledgeable salespeople are more likely to make sales
Customer complaints and returns can increase the business's costs by:
Decreasing trade discounts
Increasing list prices
Increasing interest payments
Decreasing functional discounts
Increasing interest payments
Rochelle recently realized that her fixed expenses-which include a car payment, rent, and insurance-are too high for her to pay in full each month. A good way for her to reduce her monthly fixed expenses is to:
Use less electricity
Sell her car
Make her coffee at home
Sell her clothes online
Sell her car
A characteristic of effective written communication is that it:
Is open to interpretation
Contains a lot of information
Accomplishes its intended purpose
Is quick and easy to prepare
Accomplishes its intended purpose
Which of the following components of a business letter include the date:
Inside address
Salutation
Body
Heading
Inside address
Which of the following is an example of a customer inquiry related to a business's policies:
“ What type of discount will my company receive if the invoice is paid within 30 days?”
“Can you send me a catalog to my business address?”
“Do you have two of the Model XY8 and nine of the model 2K7 available in stock?”
“ Does that product come in any other sizes or colors?”
“ What type of discount will my company receive if the invoice is paid within 30 days?”
As employees go about their daily activities, their actions should be driven by whether they will:
Result in additional sales
Be witnessed by customers
Result in customer satisfaction
Benefit the workforce
Result in customer satisfaction
A business can determine its net income by subtracting total:
Sales revenue from trade credit
Liabilities from assets
Operating expenses from net worth
Expenses from gross margin
Operating expenses from net worth
Which of the following is a relevant question for a job applicant to ask during an employment interview:
Are there any good restaurants nearby?
What type of training do you provide for this position?
What is your annual salary?
Why didn't the sales team meet its goals last month?
What type of training do you provide for this position?
An example of a physical communication barrier is:
Noise
Personal background
Emotional perceptions
Bias
Noise
When customers ask questions or have complaints about a business's procedures, employees need to be able to:
Give the customers a booklet to read
Refer the customers to management
Call a supervisor for help
Explain the business's policies
Explain the business's policies
If William wants to determine the dollar amount that he has earned before taxes and other deductions for the pay period, he should look at the ______ on his paycheck stub:
Year-to-date gross earnings
Year-to-date net income
Gross wages
Net pay
Gross Wages
What is a primary responsibility of a company's Financial function?
Materials allocation
Cash management
Sales forecasting
Product sourcing
Cash management
In some countries, maintaining eye contact in a conversation is generally considered a sign of respect and engagement. This is an example of a cultural norm regarding:
Nonverbal cues
Personal space
Posture
Verbal cues
Nonverbal cues
Most businesses stress to their sales force that the most important person is the:
Customer
Supervisor
Wholesaler
Manager
Customer
A salesperson who is composed, courteous, and efficient can often calm what type of difficult customer?
Slow/Methodical
Suspicious
Domineering/Superior
Disagreeable
Domineering/Superior
Which of the following is a source of unearned income:
Dividends
Commissions
Fees
Wages
Dividends
A business wants to start selling its products in foreign markets. Managers study financial information to determine if the company has the resources to undertake this new venture. This is an example of using financial information to:
Plan business expansion
Check up on the competition
Monitor ongoing business operations
Reduce expenses
Plan business expansion
Your coworker is running their first meeting, and you know they are nervous. How can you encourage them as they are speaking?
Show interest by nodding and smiling
Speak up when you disagree with them
Look at your notes so they are not intimidated
Pay attention to nonverbal cues
Show interest by nodding and smiling
Employees who are in contact with customers can reinforce the company’s service orientation by dressing professionally and:
Using consensus- building skills
Maintaining a positive attitude
Referring customer complaints to others
Offering deep discounts to loyal customers
Maintaining a positive attitude
Customers who feel their complaints have been handled poorly by a business:
Will probably purchase additional items
Usually have caused their own problems
May not return to the business
Will not tell others about their experience
May not return to the business
Which of the following is a long-term financial goal:
Paying off student loans
Saving enough money to retire
Paying off a credit card
Creating a monthly budget
Saving enough money to retire
In economics, our _____ wants, compete for our _____ resources.
Hidden; vast
Unlimited; limited
Impossible; possible
Greatest; smallest
Unlimited; limited