Nuts and Bolts (Case Management 101)
This service line provides support through assessments, information as a service, referrals, recovery planning, financial assistance, and psychosocial support for people impacted by an emergency event.
What is Case Management?
Canadian Red Cross pamphlets and fact sheets, educational and training supports, and information from other agencies in the impacted area.
What is information as a service/information assistance?
This principle outlines the requirement to provide support that does not duplicate assistance from insurance companies, governments, or other assistance programs.
What is the Non-Duplication Principle?
This principle keeps in mind that the Red Cross’ assistance is typically time-bound & aims to ensure that the impacted parties can manage emotionally, financially, and otherwise without CRC support over the long term.
What is the Sustainability Principle?
A team that can give insight into insurance policies, practices & industry norms.
What is the insurance team?
These are internal CRC documents that outline the information, instructions, and tools available to Case Managers for assisting people who have been impacted by a specific emergency event.
What are Directives?
Directing impacted parties to other Canadian Red Cross services, supporting community agencies, or government services.
What are referrals?
This principle outlines the goal to provide assistance that returns those impacted to the condition they were in before an emergency event rather than put them in a more advantageous situation.
What is the Non-Improvement Principle?
This principle highlights the role of the Canadian Red Cross’ Case Management team in supporting an impacted individual or household as they determine their own recovery goals & path.
What is the Self-Determination Principle?
SMEs that can help us determine extent of damage as a result of the disruptive event vs preexisting damage or general wear & tear?
Who are the Repair & Reconstruction SMEs?
This means focusing on the beneficiaries' needs, even when there are many other things to do.
What is putting the beneficiary at the center?
Working with beneficiaries to outline actions they can take to achieve their own goals for recovery, resulting in a plan that is owned by the beneficiary and supported by the Canadian Red Cross.
What is recovery planning?
The principle by which the CRC strives to provide assistance based on the actual needs as opposed to wants or desires.
What is the Need Not Loss or Want Principle?
This principle, in part, aims to support modifications to homes and properties that reduce risks for future events. It must be carefully applied & balances against the non-improvement & fair but not equal principles.
What is the Build Back Better Principle?
A team that can help us to decipher complex ownership scenarios, validate power of attorney documents and advise on other regulatory matters.
What is the Legal & Risk team?
This term describes the approach that provides comprehensive and holistic support to people impacted by an emergency event, it could also refer to something one does with a shawl.
What is "wrap-around"?
The provision of professional case management services to aid and support decision-making, planning, accessing referrals, and achieving sustainable recovery.
What is navigation?
Following this principle may result in a distribution of assistance that is fair and proportionate rather than equal.
What is the Fair But Not Equal Principle?
This principle empathizes that CRC personnel must assess and analyze all aspects of a beneficiary’s case before providing assistance and remain mindful of how our actions or failure to act might negatively affect an impacted individual or household.
What is the Do No Harm Principle?
This team is an internal resource that can support Case Managers to navigate financial information to make a good recommendation for provision of financial assistance.
What is the Finance team?
A talk in which two or more people exchange ideas or information to make a connection; but also, a good way to communicate to beneficiaries to ensure interactions with them aren’t transactional.
What is a conversation?
A documented conversation with the impacted party where we capture their needs, vulnerabilities, capacity & the impact of the disruptive event.
What are assessments?
This principle is designed to encourage beneficiaries to return to their original state of self-reliance without becoming dependent on Canadian Red Cross assistance.
What is the Not Creating Dependency Principle?
The principle that is applied when you offer interim housing assistance to an individual whose home is uninhabitable and has resulted in them sleeping in their vehicle.
What is the Safe, Warm, Dry and Supported Principle?
The support from this team includes enhancing the connection between needs and the resources available, but it does not provide specialized mental health services.
What is the MHPSS/SWB team?