Chapters 1 and 2
The manager level that includes supervisors or department managers (lower, middle, upper)
What is lower-level or line managers?
The step in the decision making process that involves conveying the decision and getting commitment (implement, analyze, or select alternatives)
What is implement the alternative?
The most common reward for an employee's work performance.
What is money?
Theories of leadership that focus on what effective leaders did. (Behavioural or Trait)
What is Behavioural Theories of Leadership?
The tendency of individuals to expend less effort when working collectively than when working individually.
What is social loafing?
Businesses that choose to go global from inception.
What are Born Globals?
Relying on intuition to make a decision involves relying on this feeling.
What is gut feeling?
A written document used to describe a job to a job candidate.
What is a job description.
Which of the following dimensions of trust are related to reliability? (integrity, openness, consistency, competency, loyalty)
What is consistency?
Cross-functional teams rely heavily on this form of communication. (reciprocal, upward, downward, lateral)
What is lateral?
These organizations differ from ordinary profit seeking organizations in the way they measure success.
What is non-profit or not-for-profit organizations.
The step in the decision making process in which managers find a disparity between current and desired situation
What is Step 1: identify a problem
A statement of the minimum acceptable qualifications to perform a given job successfully.
What is job specifications?
This leadership style generally involves giving the group complete freedom to make decisions. (autocratic, democratic or laissez-faire)
What is the laissez-faire style?
The search for best practices among competitors or non-competitors that lead to their superior performance.
What is benchmarking?
A company that maintains significant operations in more than one country but decentralizes management to the local entity.
What is multi-domestic corporations?
This bias occurs with decision makers seek information that confirms this choices but fails to see the flaws (emotion, information overload or selective perception)
What is selective perception.
A formal arrangement of jobs within an organization.
What is organizational structure.
Which of the leadership style is at the highest level of follower readiness? (telling, selling, participating, delegating)
What is delegating?
This corrective action examines how and why performance have deviated and then proceeds to correct the source of the problem. (immediate, basic, intensive, remedial)
What is basic?
A music company manager attending a meeting of musicians would be functioning in this ceremonial role. (figurehead, leader or liaison)
What is liaison.
The management function that forces managers to anticipate and consider the effect of change (planning, organizing, leading, controlling)
What is planning?
The type of departmentalization in which jobs are grouped by tasks performed (functional, product, geographic, process or customer)
What is functional departmentalization
This theory says that an employee compares their own input-output ratio with that of others. (goal-setting, four-drive, equity or expectancy)
What is the equity theory?
High performance teams tend to have this type of goals. (multiple, difficult, clear, ambiguous)
What is clear?