Chapters 1 and 2
Chapters 3 and 4
Chapters 5, 6, 7
Chapters 8 and 9
Chapters 10, 11, 12
100
The manager level that includes supervisors or department managers

What is lower-level managers?

100
The number of years beyond which plans are considered long term plans
What is three years?
100
The number of subordinates a manager can efficiently and effectively manage.
What is span of control?
100

The theory based on the assumption that employees are lazy.

What is Theory X.

What are behavioural theories of leadership?

100
The tendency of individuals to expend less effort when working collectively than when working individually.
What is social loafing?
200
Monitoring activities to ensure they are accomplished as planned, and correcting any significant deviations where necessary
What is controlling?
200
Desired outcomes for individuals, groups or entire organizations
What are goals?
200
The longest of most time consuming sequence of events and activities required to complete a project in the shorted amount of time.
What is the critical path?
200
Leaders who inspire followers to transcend their own self-interests for the good of the organization.
What are transformational leaders?
200
The second stage of team development which is characterized by intragroup conflict.
What is storming?
300
The Act that created four protected groups that must not be discriminated against by federally regulated employers
What is the Employment Equity Act?
300
Step 1 in the decision-making process
What is identify a problem
300
A statement of the minimum acceptable qualifications to perform a given job successfully.
What is job specifications?
300
The theory the describes motivation in four categories.
What is the four drive theory?
300
The search for best practices among competitors or non-competitors that lead to their superior performance.
What is benchmarking?
400
A company that maintains significant operations in more than one country but decentralizes management to the local entity.
What is multi-domestic corporations?
400
An increased commitment to a previous decision despite evidence that the decision might have been wrong
What is escalation of commitment?
400
An organization that represents employee interests through collective bargaining.
What is a union?
400
The theory that an employee compares his or her job's input-output ratio with that of relevant others and then responds to correct any inequity.
What is equity theory?
400
A system of shared meaning and beliefs held by organizational members that determines how they act.
What is organizational culture?
500
The words that the PESTEL acronym stands for.
What is political, economic, socio-cultural, technological, environmental, legal?
500
To accept solutions that are "good enough"
What is satisfice?
500
How job tasks are formally divided, grouped, and coordinated within an organization.
What is organizational structure.
500

Theories of leadership that isolate behaviours that differential effective leaders from ineffective leaders.

What is behavioural theories of leadership.
500
The type of corrective action that looks at how and why performance has deviated and correcting the source of deviations. (immediate or basic?)
What is basic.
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