Glossary
_____ is a transportation service that must accept passengers or freight if the fare is paid
Common carrier
____ is the first stage of grief
Denial
____ is the outward expression of grief
Mourning
A means of supplying support after a death has occurred
Aftercare
_____ is the method of reducing a body to bone fragments by intense heat
Cremation
Tone of voice and talking speed are important in this type of communication
Verbal
_____ is the act of human beings responding to verbal and nonverbal behavior
Communication
_____ is one benefit of having a viewing
Helps accept the reality of death, provides closures, encourages emotional expression, cultural and religious significance
_____ grief is a reaction that is prolonged or excessive in duration
Chronic
______ is one of the characteristics of a good counselor
Sincerity, Integrity, Empathy, Warmth, Genuineness, Respect
_____ is a service that takes place without the body present
Memorial service
Maintaining eye contact to show attentiveness is a type of ______ communication
Non-verbal
_____ is a speech given in honor of the deceased
Eulogy
Fatigue and changes in appetite are types of _____ reactions to grief
Physical
______ grief is grief that interferes with normal life functions without progressing towards resolution
Complicated
____ is the first stage of skill development
Awareness
_____ is the process of placing cremated remains in an urn
Inurnment
_____ is giving undivided attention to a speaker through both verbal and nonverbal behaviors
Attending (Listening)
_____ is a funeral rite conducted at the place of final disposition
Committal service
____ developed the tasks of mourning
Worden
________ is the act or event of loss resulting in grief
Bereavement
_____ is one of the mentioned unethical behaviors
Sexual activity with a client, creating dependency in a client, imposing one's values on a client, exceeding professional competence, claiming expertise, violation of confidentiality
_____ is the study of death, dying, bereavement, and mourning
Thanatology
Gestures and facial expressions are an important part of this type of communication
Non-verbal
_____ is the ethical obligation to keep information private
Confidentiality
The five stages of grief were developed by
Kubler-Ross
Grief Therapy
_____ is one barrier to being a good counselor
Asking too many questions, dominating the interaction, inappropriate self-disclosures, offering platitudes, discouraging emotions, emotional distancing
______ is the study of how people use space in communication
Proxemics
____ is not an effective listening technique for Funeral Directors
Insensitive, insulated, selective
_____ is the act of bending the right knee as an indication of reverence
Genuflecting
Attachment theory, which suggests that grief results from the breaking of emotional bonds and the need for security and safety, was created by
Bowlby
____ grief is when a reaction does not occur in a normal timeframe but occurs at a later time
Delayed
_____ is one of the sources of anger
Frustration, regressive helplessness
______ is a federal agency that administers benefits for military veterans
Department of Veterans Affairs (VA)
Allowance of silence is a(n) _______