Ontellus 1
Which possible dept would u ask to speak to incase you are looking for Medical records apart from 'Medical Records dep'
🌈🌈🌈Correct answer gets 100*5🌈🌈🌈
ROI - Release of information
HIM - Health Information Management
What do we understand by Aging Order?
Its an Old Order (Mostly Past Due)
Which was Sushant Singh Rajput's first Bollywood movie?
KAI PO CHE
We leave Type of Request on a voicemail box?
No, We can
Request is for Insurance Records, Custodian confirms that they do have the insured with them but need the Date of Injury and claim number. Where do we find it. (2 Places)
🌞🌞🌞🌞🌞🌞HIT OR GET HIT 🌚🌚🌚🌚🌚🌚
Correct ans gets 200*4 and incorrect gets -200*6
Part Level - Forms Tab
Actual Request Packet
If the custodian states that they do not speak on recorded calls, what do we do.?
We continue the call as it is not a recorded line that we use.
Mention 3 things that an agent must do in exhaust all options scenario
🚀🚀🚀🚀🚀🚀ROCKET IN THE SKY🚀🚀🚀🚀🚀🚀
Correct answer gets you 300*10
Try Alt ph no.
Check Other IVR options
Check other parts for better number
Ask for a supervisor/Manager
Send request via email/fax
Escalate for a better number
How do we calculate the Number of Mandatory Minutes we need to wait on the line while Holding during Extensive Hold (2 Examples)
🌟🌟🌟🌟Double Trouble🌟🌟🌟🌟
Correct ans gets 300*5
Incorrect answer gets -300*5
From the time we select the correct opt on IVR
Or from the Time we got transferred to the Correct Dept
Which Bollywood actress starred in the Hollywood movie Pink Panther 2?
Aishwarya Rai B
If the Custodian asks us to call back after 3 days as they will be able to provide status checks on Thursdays only, What action date should we select, Considering this call for today is a 1st Call Scenario?
(Assume today is Monday 26th Feb
🌀🌀🌀🌀🌀🌀
Get this right and get Triple Points
🌀🌀🌀🌀🌀🌀
Select 3 Business Days
Is giving an order number imp in a voice mail?
If No.. why?
If Yes.. why?
🍄🍄🍄🍄 Bonus 🍄🍄🍄🍄
Correct ans gets 400 * 2
incorrect stays unchanged (no Minus)
Yes it is imp.. as it will help the custodian call us back with it and our agent can locate the order with the number given and inform them what was the call abt and what we need
What year did Facebook launch?
⭐⭐⭐⭐Correct answer gets 400*4⭐⭐⭐⭐
2004
What all details can be covered on a Voice mail call
Name 4 things
Patient Name.. Type of Req
Order Number.. Call back Number
What the most preferred mode for us to receive records via ?
Ontellus Portal
What is the closest star to earth?
Sun
Which of the following cannot be given on a voicemail?
Patient Name
Patient DOB
Order No
Firm name
Patient address
Patient Ph no
Call back Number
Patient DOB, Address and Patient Ph no and Firm name
Arrange the correct sequence as per preference.
1: Fax
2: Mail (PO Box)
3: Portal
4: Email
5: Certified Mail
3..1..4..2..5
What is the name of Harry Potter's pet owl?
Hedwig
Where do u find Patient's Address?
🦄🦄🦄🦄🦄Correct Ans gets 700 and one more chance to attempt another question🦄🦄🦄🦄🦄
Incorrect Ans leads to -700
Case Level - Records of Tab
Which 3 Name for the given individuals can be found in Case Level General Tab
⭐⭐⭐⭐Bonus Chance⭐⭐⭐⭐
Get 1400 points for correct ans
or-700
Client/Firm Name
Ordering Attorney name
Processor Name
Client Rep name
Which Bollywood movie highlights the struggles of a Dyslexic child?
Taare Zameen Par
Custodian states that they have rejected the request as the Auth. is invalid.
What should be our action
(2 Imp Actions need to be confirmed)
⚡⚡⚡⚡Double or Skip⚡⚡⚡⚡
Correct ans = 1600
Incorrect ans forces your team to skip a turn
No Minus or Negative marks
1:Validate the rejection..
2: If Rejection is invalid, explain it to the custodian.. and if it is valid, the ask for a written rejection doc.
What do u understand by Special custodian Scenario??
Give an example
When it's a custodian that specializes in a particular type of record and does not maintain any other type of records by the nature of their business.
Ex - Billing Company will always have Billing records only.
Which Bollywood actress was born in Denmark?
Deepika Padukon
Where can we find about how the request was sent to the custodian (On MR8)
Part Level - Notes Log
If the previous 3 attempts noted in MR8 were a VM (on Feb21 and 22 and then a Long Hold (Disconnect) Feb 23 .. and if today u got a Long hold scenario, How long will u need to Hold on the line until u disconnect
7 Mins only
What will happen to a request asking for MED/Bill/Images, if we receive only Med and Billing?