PSP/PRP/PEP/TPP
CP
GM
Flyer
High Shrink
100
What does PSP Stand For?
Product Service Plan
100
What is the Grid?
A new program for scheduling in home setups for HT and IPG.
100
What benefits are there when you sell a product with more GM?
The store makes more money and you get paid more comission.
100
What 55" TV is on the back page of this weeks flyer?
55" Samsung EH6000
100
Why is it important to sign out your key on the log sheet?
So management team is aware of who has a key incase something goes missing or keys are lost and to protect yourself.
200
What is the 1-800 Number customers must call for PRP?
1-800-663-2275
200
What does the 1 year free Mac support offer?
Live Chat (online or by phone) Expert help in-store Safe and secure transfer of data to your new mac.
200
What products offer protected GM and offer an exta bonus when selling them?
Focus Sku's
200
Please complete this sentance. "Serisously smart SAVINGS with ________"
Rogers
200
Why is it important to scan in products and not SKU punch items?
To avoid issues with inventoy count.
300
How many exchanges due to manufacture defects are covered by PEP?
Unlimited
300
What is the differenece between an Essential, Premium and Ultimate Home theater installation?
Essential, Delivery and set up Premium, Essential + Wall Mounting Ultimate, Premium + Wire concealment
300
If you have a product with a cost of $56.12, and your dep. GM target is 30% what price must you sell that product at to maintain that GM?
$72.96
300
What Sony phone is listed in the flyer where you get a free $100 giftcard with a 2 year plan?
Fido Sony Ericsson Xperia Pro
300
What Dept has the highest shrink?
Entertainment Dept 6 - Software
400
Please give us an example of an objection and how you would over come that objection when presenting PSP?
Josh/Spencer Vote for 400 points.
400
What is the number staff/customers can phone to book or reschedule an appointment?
1-866-426-6632
400
Name a price promotion that a competator is offering either good or bad against us.
if answer is provided team awarded 400 points.
400
What new program that Future Shop started that is on the front page of the flyer?
Price Beat Promise
400
What should you do if you notice or suspect a customer is acting suspiscious?
Phone 244 imidately, Keep an eye on the customer and make your presance known to the customer.
500
Opposing team, please pick an associate from the team to stand up and do a t-bar/PEP presentation.
Josh/Spencer Vote if it was worth 500 Points
500
If a customer paid for a Conect Pro service and had an exchange done through PSP, does the new produce benefit from the Conect Pro service?
Yes
500
The Top 3 ways to maintain high GM are...
DO NOT DISCOUNT! Explain Price Beat Promise to avoid discounting Attach
500
What items are in the T4I Camera package for $999.99?
- T4I - EF-S 18-55mm Lense - 16GB Lexar Memory card - Canon Camera Bag - Extra Battery
500
What should you do if you notice a product has been stolen?
Inform a manager so they can move the product to variance, and fill out a LP Report.
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