RATE QUOTING
sub product code changes
Account Opening
CD's
MYSTERY QUESTIONS
100

What does APY stand for? 

ANNUAL PERCENTAGE YIELD 

100

What do we have to do before we convert OUT of a Hassle Free account?

CHEX system

100

What products CAN FWT open over the phone for a client

PERSONAL CHECKING AND SAVINGS

100
If a CD is outside of its grace period and a client would like to close it, what must we provide to the client before closing.

The Penalty 

100

Where would we go to confirm that a marketing offer and reservation number was sent to that specific client calling in. 

CE desktop

200

What do we quote for credit cards?

The Annual Percentage Rate (APR)

200

Why can we not convert a Smart Checking to a Silver Money Market Savings?

The Silver Money Market savings in discontinued./we do not offer that product anymore.

200
True or False business only clients can open a personal account with us over the phone in FW.

True

200

Where would we find the early closure penalty for a CD outside of the 10 day grace period

HOGAN/  SCREEN TDP0

200
What CAN'T a client have showing in their quest profile if they want to open an account with us over the phone.

RAS,RBD,and/orRCV

300

What does APR stand for?

Annual Percentage Rate

300

True or False: We can convert a Select checking to a Hassle Free?

False

300

What system do we use in FWT to open accounts?

AOX

300
How long is a key tiered CD's grace period

10 calendar days

300

Adding a KEO as overdraft protection is not allowed if the property secured is in which states?

Connecticut or New York state

400

Where do we go to quote the APY for a Key Select Money Market Savings?

Key.com

400

Client wants to convert their Key Active Saver account to a Key4kids account. What would we advise.

We would advise them to step into the local branch to open this product. We can set them up a branch appointment and read over any compliance requirements if necessary.

400

What needs to be read to a client before opening any products with them?

COMPLIANCE REQUIREMENTS

400

Yes or no: Can we waive a early closure penalty fee for the client?

No we cannot

400

True or false: To add a savings account as ODP the ownerships on the accounts have to match in quest.

TRUE

500

For an Auto loan, is the APR fixed or variable?

Fixed

500

What relationships can we process a subproduct code for?

SOL, COO, COF, POA

500

What information must you confirm with the client before continuing the AOX application.

Address

Phone number (OTP must be completed if it shows in quest)

Email address and if they have access to this on the call with us. 

500

A prospective client is calling in for the CD yields on a Jumbo CD. Where would you go to accurately quote them.

Key.com

500

A PLC or a KBCL can have how many checking accounts linked to it for overdraft protection purposes

maximum of 3 per each PLC or KBCL

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