Aligned State
The number of Strategic Goals.
What is Three?
Goal #1: Optimize the Experience of SSA Customers
Goal #2: Build an Inclusive, Engaged, and Empowered Workforce
Goal #3: Ensure Stewardship of SSA Programs
The percentage at which the agency recovers overpayments.
What is 10% of any current and future monthly benefit payment(s)?
The number of areas the FY 2025 DCO Operating Plan focuses on.
What is eight?
Title of the FY 2025 DCO Operating Plan approach.
What is "back to the basics"?
The time period (from this year to this year) that the Agency's current Strategic Goals and Objectives will be in place.
What is from 2022 - 2026?
This web-based application displays consolidated customer information, verifying a customer's identity, and allows a completion of tasks.
What is the Technician Experience Dashboard (TED)?
The RSHI timeliness goal.
What is process 83% of RSHI claims in time for payment at the earliest point due or within 14 days of filing for benefits?
FO phone service goal (2-part).
What is average answer rate of 77% and maintain an average speed of answer (ASA) of 12 mins?
Note: Area average answer rate is 90% and ASA goal is 5 mins.
Ensure equity and accessibility in delivering Social Security Services by improving the customer experience and addressing systematic barriers to participation in our programs.
What is the Agency's mission?
True or False: Food and shelter expenses are part of the ISM calculations in determining when the claimant's contribution equals or exceeds their share of the household expenses.
What is False?
Effective September 30, 2024, food is no longer part of the ISM calculation. We will determine a claimant's pro rata share and if ISM applies, by only calculating shelter expenses.
Initial Claims appointment goal.
What is schedule 70% of initial disability/SSI-DI appointments within 28 days?
Disability Claims Goal (3-part).
What is complete 2.39M initial disability claims, achieve average processing time of 215 days, and attain FO disability time (FO1/2) of 21 days?
Note:
F01 - Time it takes between taking the claim and sending to DDS.
F02 - Time it takes to adjudicate a claim after a medical decision.
True or False: You play an important role in achieving the agency's vision and mission.
What is true?
Where you go to find enumeration Investigates Lookup used to resolve SS5 Investigates.
Where is MI Central?
To complete 100% of targeted medical CDR goal (375,000) and complete 100% of targeted RZ/LI goal (2.482M).
What is the stewardship goal?
True or False: The DCO Operating Plan goals for FY 25 will not change.
What is false?
DCO Operating Plan goals are subject to change based on the agency's enacted appropriation level for FY 2025.
The Agency's Vision.
What is "Provide income security for the diverse population we serve"?
This is the date that the 2024 Attorney Fee Cap goes into effect.
What is 11/30/2024?
The fee cap increases from $7200 to $9200.
The number of Operating Principles for DCO managers.
What is nine?
(Found on pages 3-5 of the DCO Operating Plan)
The three DCO Operating Plan goals that are aligned with two-year Agency Priority Goals (APG).
What are disability claims, phone service, and SSI underpayment processing?