Compass/Outbounds
The KPI with the highest percentage weighting for compass
What are Stage 2s?
The minimum number of calls I'd like to coach per BDR per month
What is 5?
When more than one meeting runs on a single contact within 30 days
What is contact inflation?
Engaging and personalized surveys that give your customer insights into what their customers think.
What is feedback management?
Unifies customer enterprise data, harnesses the power of metadata, and drives AI results from customer data.
What is Data Cloud?
A note to an AD + RVP to confirm BDR involvement when when a deal exceeds $450K
What is big deal confirmation?
The number of expected cadences that are completed each month
What are 40 Cadences?
T or F: BDRs should not be tagged to any opportunity that is Stage 2+ prior to their meeting running
True
Reduces costs and increases case deflection by helping customers find answers on their own
What is Self Service? (Customer Community/Experience Cloud)
Designed for admins and developers, this Salesforce product replicates the production environment for quick and safe changes, avoiding live data impact.
What are sandboxes?
The expected completion timeframe of an outbound after an oppty flips to stage 2?
What is 24 hours?
Expected number of Swag IQ sends per month per BDR
What is 10?
The result of a BDR taking action on a contact/account clearly driven by AE/AD. BDRs must decline to work any of these passed from AE/ADs .
What is a bluebird?
Optimizes spend and customer engagement with an intelligent marketing analytics platform. (Unifies performance data, automates reporting, and identifies cost-saving opportunities).
What is MCI?
Protects customers against cybersecurity attacks, meets changing data privacy regulations and ensures their business is AI-ready
What is Shield?
Caps at 150% of target
What is ACV and PG dollar amount?
Number of calls expected to be made on Dialer?
What is 100%?
T or F: When multiple prospects attend a meeting, BDRs can only log one “Meeting Completed” task
Unifies customer data, AI, CRM, development, and security into a single, comprehensive platform. It empowers IT, admins, and developers with an extensible AI platform, facilitating fast development of generative apps and automation.
What is Einstein 1?
Often complementary with Field Service, this product promotes sustainability and improves efficiency while reducing costs by delivering service from anywhere.
What is Visual Remote Assistant?
The day of the month when the Strategy team updates compass
What is the 5th business day?
The first place to go when Dialer is giving you issues
What is the #lightning-dialer-for-org62 Slack channel?
Who are the Digital AE and Core ADs?
Allows customers to craft sales plans that account for segmentation, territories, and quota targets and attainment.
What is Sales Performance Management?
An engagement center that includes Service Cloud Voice, Digital Engagement, intelligence, automation, and Self-Service