Network
GUI/Troubleshooting
Account Issues
Windows/Network Registration
Security
100

What is an Internet Protocol (IP) address?

An IP address is a 32-bit or 128-bit string that is assigned to a network connection when the connection is first made.

100

What is a Graphical User Interface (GUI)?

Allows users to interact with electronic devices through graphical icons and visual indicators such as secondary notation, as opposed to text-based interfaces, typed command labels or text navigation.

100

How do you change your Gettysburg College Account Password via Office 365?

1. After logging into your student account, you’ll be at your home page.

2. Click the Settings icon located in the top right corner. 

3. Under Password select Change your Password.

4. You’ll be directed to this page where you can change your password.

100

A word in a web page that, when clicked, opens another document is called ___.

Hyperlink

100

Unwanted repetitious messages, such as unsolicited bulk e-mail is known as

Spam

200

What is HTTPS?

HTTPS (HTTP secure) refers to the HTTP protocol working with a security protocol such as Secure Sockets Layer (SSL) or Transport Layer Security (TLS).

200

What is Explorer.exe

Since 1995, this file manager program has provided a graphical user interface for accessing the file systems on windows.

200

If a student calls, emails you or comes in having issues with their Gettysburg Accounts what is the first thing you should ask?

You will want to ask the student if they tried logging into any of their other Gettysburg Accounts, such as CNAV, or Student Center. If the student hasn’t please instruct them to try that first.

200

 The word bandwidth is also used to mean ________?

Amount of data transferred

200

The _______ protects systems from hackers.

Firewall

300

What is Service Set Identifier (SSID)? 

The Service Set Identifier (SSID) is the name of a wireless network.

300

URL stands for:

Uniform Resource Locator

300

If a student is able to log into their other Gettysburg accounts but not a Gettysburg specific account, what should you do?

Have the student try logging into the affected account in a different browser to see if that resolves the error first. If the problem persists, please have them tell you what the exact error it is that they are receiving. This will allow you to better understand if they are locked out of their account and the issue will need to be escalated.

300

How do you Check if You Have Windows 10 S Mode Enabled?

1. Open the Windows Start Menu.

2. Then select Settings.

3. Next Click System.

4. Then scroll down the left sidebar and click About. 

5. Check under Windows specifications to see if you have Windows 10 in S mode enabled. This will be to the right of Edition.

300

Virus is a Computer _________.

Program

400

What is WPA2?

WPA2 (Wi-Fi Protected Access 2), also called the 802.11i standard. It is based on the AES (Advanced Encryption Standard), which improved on the way TKIP generated encryption keys. All wireless devices sold today support the WPA2 standard.

400

A fault in a computer program which prevents it from working correctly is known as _______?

Bug

400

What should you do if a student is not able to log into any of their Gettysburg Accounts?

Instruct the student to then go through and reset their Gettysburg College Password. Once they have reset their password, have them try and attempt to log back into their Gettysburg Accounts. If the issue persists after resetting the password, have them again try to log into another Gettysburg College Account to see if they are able to log in. If they are able to log into other accounts and not the specific one they need, you may need to escalate the issue to the appropriate person.

400

How do you turn off Windows 10 S Mode?

1. Open the Windows Start Menu.

2. Then select Settings.

3. Next, click Update & Security.

4. Then select Activation. You can find this in the left sidebar of the Settings window.

5. Next, click Go to the Store. You’ll see this next to a shopping bag icon with the Windows logo. Clicking on it will open up a new window in the Microsoft Store that says Switch out of S Mode.

6. Then click Get. This will be a blue button located just below the description.

7. Finally, click Install and wait for the process to finish. Once finished, you’ll see a pop-up box that says, “You’re all set! You have switched out of S mode and can now install apps from outside the Store.”

400

In computer world, Trojan refers to ____.

Malware

500

What is a Virtual Private Network (VPN)?

A virtual private network (VPN) is often used by employees when they telecommute to connect to the corporate network by way of the Internet.

500

Which function key needs to be pressed during reboot to enter Safe Mode of a Windows machine?

F8

500

What is the network registration page link?

www.nba.com is the registration page link.

500

What is the first step to register an iPad on the Gettysburg College Wi-Fi?

The first step is to go to the settings of the iPad, go to Wi-Fi, before connecting to GBCwifi, you will need to click the Blue "i" icon next to GBCwifi, and you will need to turn off the private address off. Once you have turned private address off, you can then connect your device to GBCwifi.

500

What does the letter "S" stand for in the Web terminology "HTTPS"?

The letter "S" stands for Secure in "HTTPS".

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