SS2
This is the amount of time the base will continue to try checking in with a sensor before the customer will see an error on the keypad
What is 31 hours
These are the names we use for the two color options for the base and keypad
What are Cloud and Obsidian
This is the email address customers can use if they want to set up a guard service or have questions about permits
What is, Permits@simplisafe.com
This is where I can look to find out which active promotions we currently have
What is, the Marketing spreadsheet on the intranet
What is, sensor range
These are the three ways the base station can send alarm signals to the monitoring company.
This is the maximum number of components you can add to the system
What is 100
This is the symbol for the section of an active monitored account where you can find permit information
What is the "L" with a question mark
This is the section on the intranet that we can use to remove people from our mailing list for physical mail (marketing promotions)
What is "Remove from Mailings"
This is where customers can view the invoices for all of their monitoring charges
What is, on the online account under Monitoring Payments (View account page)
What will the easy setup wizard ask for on the computer before the customer can use the program for the first time?
What is, the master pin
The system can only be added to a wifi network that broadcasts at this frequency
What is 2.4ghz
For some cities and counties, COPS Monitoring is required to have one of these on file as proof of registration as a monitoring company (hint: it's a number)
What is, a license number
This is who customers would contact for returns when they purchased the system through a third party like Amazon, best buy, walmart etc
What is, the third party who they purchased the system from
This is where customers can view information about their orders, including the order status and tracking number, etc.
What is, Order History (View Account page)
The motion sensor senses at these angles
What is 90 degrees left to right and 45 degrees downward
These SS2 sensors can be used with the SS3
What are, NONE!
This is how we can look up permit information for a customer who has not activated monitoring yet but they have told us where they will be installing the system
What is a subscription search
This is document on the intranet we can use when people call in to speak with employees from other departments
What is, Office Messages
This may need to be shortened if a customer is having trouble connecting their system to wifi and we have already confirmed they are using the correct password
What is, the wifi network name, aka, the SSID
When the base announces "Alarm off" multiple times when the customer disarms, it is a clear sign of this
What is interference between the base and keypad
This can be used if a customer's keypad is having trouble connecting to the base station
What is, the emergency pairing button
This is an alarm ordinance used in some cities, like Las Vegas, that requires customers to have audo/visual equipment or a guard service to verify an emergency before police can be dispatched
What is Verified Response OR Visual Verification
This is the coupon code you would use to discount a SS3 component order
What is, you cannot discount SS3 component orders
This is the reason why a customer might receive a message in the app when installing their new camera that something has gone wrong and the camera will be replaced
What is, because the previous of owners of the camera did not remove the camera from the app before returning it