Basics
The customer's Account Page
What is the Customer 360 (C360)?
What is the Scorecoard?
Where I can find contacts from Salesforce
What is C360 People?
This integration allows you to access Gainsight from within your video meeting
What is the The Zoom Integration?
Gainsight's AI bot
What is Gainsight Sally?
The CSM's measure of the customer's health
What is CSM Sentiment?
Where I can find users of the Amplitude instance
What is R360 People?
This integration allows you to see meeting recordings on the customer's Timeline.
What is the Gong integration?
Displays customers' Amplitude instances
What is the Relationship 360 (R360)?
Where I can update health fields for all my accounts at once
What is the Portfolio?
The C360 tab where I can find Amplitude Academy students
What is Skilljar?
This integration allows you to log emails to Gainsight from within Gmail
What is Gainsight Assist?
My list of customers
What is My Portfolio?
Where can I see how my customer's health has changed over time?
What is the Score History?
The C360 tab where I can see who is the Professional Services Project Manager
What is the Mavenlink Projects tab?
The activity type you should use to log notes from internal syncs
What is an Update?
Displays an overview of my book of business
What is Home?
Where on the C360 I can update a customer's Primary & Secondary Health Risks?
What is the CSM Summary & Attributes?
The C360 tab where I can find someone's CSAT comments
What is Survey?
How to tag a colleague on an activity after you've logged it.
What is activity comments?