Hospitality Promises
There are this many Hospitality Promises.
What is 10?
Galleria Woods has ___ levels of care.
What is 3 (Independent Living, Assisted Living, and Skilled Nursing)
What is the grace period for clocking in?
What is 5 minutes?
This occurs monthly on skilled nursing and assisted living.
What are fire and elopement drills?
Name 1 hospitality promise not already on the board.
#1 We greet you warmly, by name and with a smile.
#2 We treat everyone with courteous respect.
#3 We anticipate your needs and act accordingly.
#4 We listen and respond enthusiastically in a timely manner.
#5 We hold ourselves and one another accountable.
#6 We make you feel important.
#7 We embrace and value our differences.
#8 We ask, "is there anything else I can do for you?"
#9 We maintain high levels of professionalism, both in conduct and appearance, at all times."
#10 We pay attention to details.
We greet you warmly, by name and ______.
What is with a smile?
Our community has ___ IL apartments.
What is 149?
Galleria Woods offers this many paid holidays.
What is 6?
What does PASS stand for?
What is PULL the pin, AIM the nozzle at the base of the fire, SQUEEZE the trigger handles together, SWEEP extinguishing agent side to side?
How do you pay for employee meals at the bistro?
What is payment is deducted automatically from payroll?
Before leaving any room, we ask this phrase:
What is "Is there anything else I can do for you?"
You can find a list of daily activities at this location.
What is the lobby hospitality bar or calendars in AL/SNF.
Galleria Woods offers these benefits.
The person responsible for safety
Who is everyone?
Who is on the sales team?
*DAILY DOUBLE*
What is EVERYONE?
Name one way Galleria Woods recognizes employees who exhibit our Extraordinary Impression Hospitality Promises
- Caught Cards
- Employee of the Month
- EI Rewards
- Manager Recognition/Awards
The way to place a maintenance request
What is calling the front desk
What disqualifies an employee from Holiday Pay?
What is calling off the day before, day of, or day after?
A document where you can find safety information about all chemicals used in this building.
What is the Safety Data Sheet?
You sustain an injury on the job. What do you do next?
What is report injury to your supervisor before the end of your shift.
Next, complete Employee Injury/Incident Report packet.
Not just customer service, but hundreds of little details strung together to make an extraordinary impression. It's the treatment of others showing kindness and making them feel welcomed.
The reason we are here
What is to serve our residents
How do you update tax information on file with Galleria Woods?
What is HCM Portal?
What does RACE stand for?
What is Rescue, Alarm, Contain, Extinguish/Evacuate?
What should do if you suspect elder abuse?
What is -
Notify any manager on duty or Executive Director