CULTURE CLUB: CT EDITION
Taking ownership aligns with this principle about improving your skillset.
What is Level Up?
Absenteeism must stay below this percentage.
What is 6%?
You must never assume this about the person contacting you.
What is that they are the account owner?
This is the first person you must notify during an internet outage.
Who is your Manager?
This is how quickly new consultation orders must be contacted during business hours.
What is 10 minutes?
This behavior celebrates learning from failure.
What is Fail Fast. Adapt Faster.?
Time cards must be approved weekly using this system.
What is Paycom?
You must match this primary detail before giving account-specific help.
What is the email address on file?
This device on your phone can save the day when your Wi-Fi goes down.
What is a hotspot?
Emails must be responded to within this time frame.
What is 30 minutes?
This behavior focuses on owning mistakes and outcomes fully.
What is Take Full Ownership?
You must clock in so work begins within this timeframe.
What is 9 minutes?
If the caller doesn’t match the phone number on file, you ask for this instead.
What is the email address associated with the account?
You must provide this document from your ISP when reporting your outage.
What is the outage notice?
This system is used to check everyone’s statuses throughout the day.
What is Grafana?
Failing fast is tied to this CT principle that says mistakes are expected.
What is We Learn From Our Mistakes?
PTO requests should be made at least this far in advance.
What is two weeks?
If an account cannot be found, you can search using this website-related item.
What is the domain?
This is how long the outage can last before you must activate a backup plan.
What is one hour?
This is how fast calls must be answered.
What is “live, during business hours”?
Moving with purpose embodies this principle: “Act now, don’t delay.”
What is Urgency?
Missing work requires using PTO or doing this.
What is making up the time?
This is the system used to look up accounts.
What is CT?
A backup work location beginning with “L” and involving books.
What is a library?
You must stay logged into phones for this length of your shift.
What is the entire shift?