Fraud Types
Person using their identity and credit standing to activate service with no intent to fulfill the contract.
What is First Party Fraud
Where we get the bulk of our work?
What is Enforce
The time a customer must wait before they are considered an Existing Customer?
What is 90 Days ?
The main point of contact on a personal account
What is the Account Manager?
Can only be three of these total on a consumer account
What is Account Manager
A single or multiple devices that a customer is unaware of on their account
What is Add-on Fraud ?
Used to review and check the status of requested service applications
What is E*credit
The time a Business must wait before it is an existing customer
What is 120 Days
Is able to verify for Orders and lines of service on a business account
What is A Spoc?
used to look up documents and receive work from other departments
What is WFM
The unauthorized use of a persons account and line of service to gain a new device for little to no cost
What is upgrade fraud
Used to view a customers account
What is ACSS?
Use this if an Existing Customer can not verify the Pin on their account
What is SecurePin ?
Can only make changes to the account after a 30 day wait period
Who is the account manager?
This means the customers application is on a 48 hold
What is HDF2
Used to describe the activation of cellular service with STOLEN, FAKE, or MISLEADING credit Information
What is ID fraud?
Used to verify addresses and Verification for New customers
What is KBA ?
These three things are needed to verify a order
What is Customer full name, Items Ordered, Billing shipping address?
a Verizon wireless employee who handles the day to day workings of a large corporate/government Account
Who is the GEA
At any point in time a customer can dispute this
What is ID fraud
the impersonation of others to try and obtain information that would otherwise be inaccessible.
What is Social Engineering
sends a 6 - digit code for verification to an existing customer
What is SecurePIN
we tell this to a new customer who fails verification. and is unable to submit documents
What is at this time we are unable to give service ?
There can be only one of these people on a business account. and they handle the account if no GEA is available or assigned to the account.
Who is the MYPOC
Papers rustling, long pauses, hanging up when being placed on hold are all signs of
What is possible fraud