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What is the Default Shipping Type for Local to Local (Spain)?
Ship By TikTok
TRUE OR FALSE!! ---- If it is 3PL seller we can escalate this to T2 since T1 is not able to process compensation
FALSE
What is the expected timeframe for agents to send an intro/greeting in an IM chat?
Within 30 seconds
What are the countries we're supporting?
France, Germany, Italy and Spain
What's the criteria for the package to be considered Package Lost?
10 days no tracking update 15 days from collections date
How much is the Approved Compensation for Delivered But Not Received?
250EURO
KYC Stands for?
Know Your Customer
According to the SLA, when should tickets be resolved?
Within 24 hours, unless additional support is needed
How much is the Approved Compensation for Delivered But Not Received?
250EUR
What do you mean by LPS?
Logistics Provider
What action should an agent take only if the seller insists both their video and documentation are correct?
Escalate to In-house
What is the Sub-Ticket feature in ByteHi used for?
To raise issues to XFN teams related to Payments and Logistics
_____ is the events include but are not limited to natural disasters, extreme weather events, pandemic outbreaks, government restrictions, or other extreme events outside the control of the Seller.
Force Majeur
What is a cross-functional (XFN) team?
A team made up of individuals from different departments
What popular trend can sellers leverage to boost visibility and sales?
#TikTokMadeMeBuyIt
What is the first and 5th phase of the seller order fullfilment journey?
Order Paid & Handover the Package to the courier
What should an agent do first when offering support via IM?
Ask where the seller is stuck
What should an agent do if a seller has tried to pass verification multiple times in a short span?
Instruct them to wait 24 hours before trying again
Which of the following is a valid reason for KYC rejection?
Vendor_Platform_DAON_city_faild
If the seller’s onboarding status is REJECTED and mentions “Jumio,” what should the agent do?
Guide the seller through the Jumio verification steps
What should an agent do if a seller has tried to pass verification multiple times in a short span?
Instruct them to wait 24 hours before trying again
How does TikTok Shop help sellers reach a broader audience?
Through broadcasting to a wide demographic
What is the first and 5th phase of the seller order fullfilment journey?
Order Paid & Handover the Package to the courier
How does TikTok Shop help sellers reach a broader audience?
Through broadcasting to a wide demographic
What are agents advised to check if the seller’s status is CREATED & PENDING for over 24 hours?
Moderation delay reasons