Management and Organizations
Organizations are defined as a deliberate arrangement of these three elements.
What are purpose, people, and structure?
In decision making, this occurs when there is a discrepancy between an existing state and a desired state.
What is a problem?
This view of management suggests managers have only limited impact because outcomes are determined by external forces.
What is the symbolic view?
One major people management benefit of workplace diversity is that it allows for better use of this organizational resource.
What is employee talent?
This management function involves monitoring performance and taking corrective action as needed.
What is controlling?
These managers are responsible for managing the work of nonmanagerial employees and are often called supervisors or shift managers.
What are first-line managers?
Decisions that are routine, repetitive, and use established rules or procedures are called this.
What are programmed decisions?
This type of culture has mixed messages, little shared history, and low employee identification.
What is a weak culture?
This organizational initiative connects employees with shared identities or interests to foster belonging.
What are employee resource groups (ERGs)?
When a decision problem is new, unstructured, and involves incomplete information, managers use this type of decision.
What is a nonprogrammed decision?
This term refers to the deliberate arrangement of people to accomplish a specific purpose.
What is an organization?
A manager insists on using their “lucky” pen for signing deals, believing it affects outcomes. This illustrates this bias.
What is randomness bias?
This world-oriented view focuses on using the best approaches and people from around the globe.
What is a geocentric attitude?
This 3-letter acronym has become a common way for companies to measure and report their environmental and social impact.
What is ESG?
A manager who hires only candidates from their home country believes in this type of international staffing attitude.
What is an ethnocentric attitude?
Titles like “executive vice president” and “chief operating officer” belong to this level of management.
What are top managers?
This bias involves ignoring contradictory evidence and only focusing on information that supports your opinion.
What is confirmation bias?
When companies enter international markets, they often choose between exporting, strategic alliances, and wholly owned foreign subsidiaries. These are examples of different what?
What are entry modes (or “ways organizations go international”)?
This concept is defined as a business’s intention, beyond legal and economic obligations, to do the right thing and act in ways that are good for society.
What is the dilution of purpose argument?
When managers act as figureheads, leaders, and liaisons, they are performing these types of roles.
What are interpersonal roles?
Over time, the distinction between managers and nonmanagerial employees has blurred because of these workplace changes.
What are changing organizational structures and multi-skilled employees?
These types of decisions are unique and nonrecurring and require custom-made solutions.
What are nonprogrammed decisions?
These four components make up the general environment that managers must monitor for change.
What are political/legal, economic, sociocultural, technological, and global environments? (Accept “four or five components” since global is sometimes listed separately.)
This concept is defined as a business’s intention, beyond legal and economic obligations, to do the right thing and act in ways that are good for society.
What is social responsibility?
This ethical guideline asks, “Would I be proud if this were on the front page?”
What is the front-page test (or ethical spotlight test)?