Because Basic was Taken
What are the benefits of holding a Premier Plus checking account?
Higher interest and ATM refunds when qualifications are met.
What is the first step in your Account Opening Conversation?
Build Rapport:
1-Introduce Yourself-Provide your name
2-Provide name of bank if you are on a call
3-Offer to help
4-Ask for customer’s name
5-Ask a non-banking question
What are the fees on a Basic Checking account, and how can it be waived?
$3 for paper statements, waived when enrolled for e-statements
What are the 2 Money Market accounts we offer?
Money Market
Premium Money Market
How many debits can post to a Statement or Youth Savings account monthly before additional fees are assessed?
3 free withdrawals per quarter
How many Premier Plus checking accounts can be opened per Primary Social Security Number?
Each SSN can be primary owner on up to 2 Premier Plus checking accounts
What is one of the things you can do to determine a customer's needs?
Ask Benefit Driven questions
or
Clarify additional preferences
What is the penalty for not qualifying on a Reward Checking account?
There is no penalty, and the account can try to qualify for the next month.
Which Money Market offers the highest interest rate?
Premium Money Market
What is the activity fee on a Statement or Youth Savings account?
$1 per withdrawal after the first 3 withdrawals per quarter
What is the penalty for not meeting the qualifications on the Premier Plus checking account?
There is no penalty, and the account is eligible to qualify the following month.
Also acceptable: non-qualifying rate
What are the important pieces to cover when presenting products?
Product Features
Any Cost, Fees, or Penalties
How many Reward checking accounts can be opened under a Primary Social Security number?
1 account per social security number
How many checks can you write on a Money Market account?
After changes to Regulation D in 2020, there is no limit on number of withdrawals for Money Market accounts.
What is the minimum balance on a Statement Savings & what is the fee if the account drops below the minimum balance?
$100 minimum
$2 fee
What are the 3 qualifications on the Premier Plus checking account?
10 Debit Card purchases
1 Direct Deposit or Automatic Debit
e-statements
What is the Fourth Step of the Consultative Sales process?
Address Feedback
What are the rewards on a Reward checking account?
Cash Back-4% cash back on the first $300 of debit card purchases
ATM fees refunds - up to $25
What is the minimum balance on a Money Market account, and what is the fee if the account drops below that amount?
$1,000 minimum balance
$10 fee
what is the minimum balance on a Youth Savings & what is the fee if the account drops below the minimum balance?
$25 minimum
$1 fee
What are the tiers for Premier Plus checking?
Up to $5,000
$5,000 - $10,000
$10,000 - $25,000
Above $25,000
What is a question you can ask to get a commitment from a potential customer?
Can we schedule an appointment?
Would you like to move forward with opening this account?
Or something similar...
What are the 3 qualifications for Reward checking account perks?
10 debit card purchases
1 direct deposit or automatic debit
e-statements
$5,000 minimum balance
$25 fee
Can a customer have a debit card or ATM card on a Premier Savings account?
No