Compelling Evidence
Over 1000
Make call and rebill
What details must a specialist document when partially accepting pre-arbitration?
What is 30 calendar days.
What tool can help determine whether a merchant-provided IP address matches the cardholder?
What is OAT
Face to face environment transactions
What is dispute 10.3
Card swipe
What is POS 90
CE-#2. Evidence that the merchandise was picked up.
What is a signed pickup receipt or qualifying identification evidence?
How many calendar days does an acquirer have to file arbitration after receiving pre-arbitration?
What is 10 calendar days.
Is a phone number verified if LexisNexis links it to the cardholder for 30 days, even though it is not listed on the cardholder’s account?
What is 6months or longer
Mail Phone transactions
What is dispute 10.4
Card Tap
POS 07
CE-#4. Other than the item description and fulfilment date, what else is required as evidence for digital goods?
What are two qualifying identifiers, such as an IP address and device ID?
What information must the specialist document when partially accepting pre-arbitration?
What is the partial credit amount, acceptance reason, and explanation in VROL notes?
What time are outbound calls to a cardholder permitted?
8 a.m. customers time zone.
EMV card/non-emv device transactions
What is dispute 10.1
Card Insert
POS 05
CE-#9. For virtual card lodging. What information is required to support compelling evidence?
What is association within Chase systems and matching customer information within Chase systems.
A merchant submits compelling evidence, but the information doesn't match the cardholder. What is an appropriate reason to decline pre-arbitration?
What is no compelling evidence?
When should a call be escalated?
What is after de-escalating attempt and customer request.
Reversal issued by the Merchant
What is Dispute 10.5
Merchant credit
What is 1006
CE-#3. What information is needed to verify a package was delivered?
What is the full delivery address and verifiable photo evidence?
When can a declined pre-arbitration no longer be recalled?
What is the timeframe in which a recall must occur before the acquirer responds
What tool allows you to see when an authorized user was removed/ added?
What is C3/ Tsys
Sales reversal
What is 1025