Website and Mobile App Troubleshooting
Functionality of the Website
Functionality of the Mobile App
Fun Facts
Miscellaneous
100

What is the web address for the EFM Fleet Access website?

https://login.efleets.com//fleetweb/login

100

How does a customer set up an email alert for an oil change?

Alerts -> Edit Settings -> Check the Email Box
100
How do you add an insurance card to the mobile app?
Insurance Card -> Camera Icon -> Take Photo/Choose Photo -> Submit
100
What group number has Nancy, Scott, and Brian all worked in other than 2T?
1P
100
What is the new corporate tax rate?
21%
200

The customer is getting a Lock Out message, what do they do?

The user must reset their password.

200
What report on the website shows where a customer's vehicle is at in the ordering process?
Order Status Report
200
How does a driver find a preferred shop in their current area?
Service Locator -> Star Icon
200
What's Kelly's hometown?
Evansville, IN
200

What year will all privately held companies need to report their leases as capital leases?

2020
300

How do you give a driver access to the mobile app?

Go through the website and click Mobile Access for the contact.

300

What are the time frame and mileage intervals for the 3 different oil change alerts?

Low - >6 mo OR 6,500 miles

Medium - >9 mo OR 8,000 miles

High - >12 mo OR 10,000 miles

300
Where can the driver find their AM and AFC information?
Contacts
300
How many kids does the 2T Fleet Team have?
20!
300
How many vehicles did we have on lease as of 2/28/2018? (+/- 10 units)
6,326
400

What information do you need to add a driver directly from the website?

Email

First/Last name

Contact Phone Number

Address

400

What are two reasons as to why the WEX/Fuel mileage would not be showing on the website?

1. VIN doesn’t match from EDGE to WEX.

2. Fuel Account is incorrect in EDGE

400

How do we create a Pool Vehicle for the Mobile App?

Edge -> Garage Location -> Check the box for Pool Vehicle
400
When is Brett's anniversary with Enterprise?

3/21

400

What are our ESQI scores?

3 mo

6 mo

12 mo

3 mo ->82%

6 mo ->86%+

12 mo ->84%+

500

What two scenarios could prevent a user from logging into the Mobile App? (From the FAQ)

1. Verify that the user is mobile app-enabled on their profile in the Contact List on the website.

2. The driver is using the incorrect email address or password to log in.

500

What are the 3 types of Vehicle Sales listed on the website?

1. Wholesale

2. Total Loss

3. Customer Directed/Purchase Options

500

What are 3 things that you can input in the Accident Report section in the mobile app?

Location, date of loss, time of loss, claim type, vehicle towed, rental needed, ticket given, police report, parties involved, facts, damage, and/or upload a picture

500
How many people on our team have 10+ years with Enterprise?
11
500
What was our net profit for the month of February? (+/- $10,000)
$640,663
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