Kadiliman vs Kasamaan
What forms of payment does Speedpay accept?
Visa, Mastercard, Discover, American Express, Debit Card, Personal or Business Checks
Transactions an Authorized User can perform.
Account balance and due date/DNP date, Issue Trouble/Outage Requests, Enroll in Residential
What is the Solution ID for transactions an Authorized User can perform.
220608231412540/DE All – Residential Customer Verification; Business Partner, Authorized User, and Good Samaritan
All residential accounts are eligible for Auto Pay unless they have one of the following alerts or conditions.
No Check/Draft, Cash Only, Collective Billing Child, Past due balance
What is the Source Solution ID for Question 1?
150408103905488/DE All - Speedpay; Overview
What is the CCR mailing address that Duke Energy business partners should send their utility bill payments to?
PO BOX 1094 Charlotte, NC 28201-1094
Which of the following is required for a customer to enroll in the Annual Budget Billing Plan?
Premise must have at least 12 months of usage history
What is the industry standard color for locating electric underground service lines?
Red
What is the phone number our international customers should call to pay their Duke Energy bill?
Answer: 1-407-629-1010
Rates and Tariffs are always available for our business partners to view on the Duke Energy website. What URL should Specialists follow to view rate and tariff information?
In certain scenarios, specialists may need to transfer a call to or conference in another employee. What does the Universal Directory include to help specialists follow the correct guidelines in these situations?
The Universal Directory includes the text 'CONSULT/CONFERENCE' for applicable queues; otherwise, specialists should cold transfer and enter comments, if needed.
What information should be verified by the Authorized User on every call type except trouble related issues?
Their complete name, the primary Business Partner’s complete name, the last 4 of the primary Business Partner’s SSN or Date of Birth if Alternate ID is listed instead of SSN, the password on the account if one exists, the premise address
What is my middle name?
Aglaua
. Where can our business partners find more resources and information about Electric Vehicles?
www.duke-energy.com/ev, 800-979-9145, DriveElectric@duke-energy.com
What is the phone number for Piedmont Natural Gas?
Answer: 800-752-7504
What is the difference between a High Bill Concern and Billing Dispute?
High bill concerns can usually be resolved with conservation education. Billing disputes typically are more challenging, and the customer does not want to be educated on conservation.
Duke Energy has nuclear plant locations in which states?
160805172226259/DE All - Generation Stations / Power Plants; Nuclear
What correct number of months a Residential Installment Plan can be offered up to Carolina
Carolinas - 6 months
Who should be transferred to the Centralized Agency Team?
Only agency representatives
Which inquiries should NOT be transferred to Energy Protection?
Tamper, Credit Card Fraud, Identity Theft, Payment Disputes
In what Source solution can we find the quote Specialists should use when there is no response from the business partner?
161214085658898 or DE All - Disconnect Call Due to No Response
BPEM stands for?
Business Process Exception Management