📱 Utang Goals
I already submitted my application yesterday, but today I received another SMS asking me to continue my application. I’m confused if I created multiple applications.
Applications
The customer says:
“I already paid, but I still received an overdue reminder.”
You need to verify the customer’s payment behavior history and delinquency pattern.
Skittles Payment
Customer says:
“I updated my app, then suddenly my login sessions disappeared.”
Possible suspicious login activity must be investigated.
Log Out of Skyro App
A customer asks:
“Which stores near me currently accept Skyro?”
Merchant List
After resolving the concern, the customer says:
“Thank you so much, you explained everything clearly and I wanna leave a message for you about what you have done”
Gratitude
The customer says:
“I was declined even though I have stable income. Can you tell me exactly why?”
The customer specifically requests the official rejection basis.
Why Was I Rejected
The customer insists:
“I was charged a penalty even though I partially paid before the due date.”
You need to analyze monthly breakdown and due behavior carefully.
Payment Schedule
The customer complains:
“I received the notification, but when I opened it, the information was incomplete.”
You need to inspect the actual content sent.
Message List
Customer asks:
“What products or loan accounts do I currently have active?”
Products
The customer says:
“I don’t want to receive marketing texts and promotions anymore.”
Opt Out of Marketing Communications
A customer wants:
You need ONE workflow specifically focused on the process guidance.
How To Apply
A customer wants to know:
How To Pay
The customer says:
“I never received approval notifications even though my application was updated.”
You need to investigate:
Notifications
The customer says:
“I downloaded Monery before. Why is the app now Skyro? Is this still safe?”
Rebranding
The customer cannot pay today but commits:
“I’ll pay next Friday after salary.”
You need documentation of commitment.
Promise To Pay
A customer wants to buy:
Before explaining the adjustment needed, you first need to compute if the requested financing is allowed.
Loan Calculator
A customer asks:
“Can I settle everything today so I no longer have monthly dues?”
Early Loan Repayment
The customer says:
“A Skyro representative called me yesterday regarding my account, but I don’t know what it was about.”
You need to validate outbound contact history.
Who Called Me?
The customer wants:
POS Loan General Info
The customer disputes:
“I already informed Skyro before that I would pay later.”
You need to verify previously committed promises.
Show Promise To Pay History
A customer wants to buy an appliance through installment and asks: “What type of Skyro loan allows me to purchase items directly from merchants?”
POS Loan General Info
A customer is currently making payment while chatting and needs direct assistance generating payment details immediately.
Create Payment
A customer reports:
“The app behaves differently after reinstalling it on a new phone.”
You need:
Mobile App Info
A customer asks:
“What available promos I can get as I have been paying my payment on time.
Offers
Agents repeatedly encounter confusion in a workflow and the issue already impacts customer handling quality.
You need escalation for workflow improvement.
Workflow Support