Employee Tech Troubleshooting
My browser seems to be performing very slowly and/or is lagging. This is the first troubleshooting step I should perform.
What is clear cache/cookies?
In order to report an attendance event via the automated line, you'll need to know this unique personal identifying number.
What is my employee ID?
All RFC requests must be approved by this member of the field team in order for us to process the return.
Who is the RSM?
An active CRM error can lead to the "insufficient permissions" messaging popping up when attempting to edit a product or close a case. There are two options for receiving help in this situation; please list one.
What are creating an IT ticket or asking Megan for help?
While Molly is out on her LOA, this person is filling in for her as our interim Manager.
Who is Guillermo Gahbler?
My headset does not seem to be working. I should go to Sharepoint and pull up this resource and follow the recommended steps.
What is the Jabra troubleshooting guide? Aka: Genesys & Jabra / Logitech Headset Troubleshooting
Failing to report an attendance event to workforce management on time results in this additional accrual of attendance points.
What is double?
A Tandem Mobi user wants to exchange their pump for a T:Slim X2 within the first 90 days of their warranty; according to the script, I should create this type of activity on the customer's file.
What is a retention event?
When needing to send a travel loaner form or deceased form, you will need to send via this method temporarily.
This person is the director of CTS and is Molly/Guillermo's boss.
Who is Steve Mazzella?
My Whatmom and Pump Simulators are not loading, which indicates that this may not be functioning correctly.
What is the VPN?
There are four types of attendance events that you can report via the employee attendance line. Please list at least two of the four.
What are Personal day (aka regular absence), Sick, Bereavement, and LOA use?
Pumps purchased through this distributor are ineligible for RFCs--no exceptions.
What is Express RX?
The script I am using has led to me needing to create an RMA for cartridges only, but the case issue won't allow me to add cartridges to the RMA. How should I proceed?
What is create the RMA with any available product, then edit the product once the RMA itself is accessible?
Recently, CTS added a Senior Director. What is this person's name?
Who is Cliff Kodama?
My VPN will not connect/will not stay connected. I should perform this troubleshooting step immediately to resolve the issue.
What is reboot my laptop?
All employees in CTS are given this many hours per year of "sick time"; these hours will still be tracked as attendance events, but will not result in accrued attendance points.
What is 40 hours?
In the event that a customer wants to exchange a CIQ pump for a BIQ pump that is recommended by their HCP, this member of the field team must first provide approval prior to CTS processing the RMA.
Who is the NSD?
This edit-and-send email template in CRM currently requires CTS Specialists to enter information manually that would typically be automatically loaded into the email body.
What is the CLSS Follow Up email template?
The Senior Vice President of Customer Care is..
Who is Libba Sapitsky?