Cookies
The name of the cookie that uses Toll House Morsels
Chocolate Chip or Toll House Cookies
The nick name of the current phone system
Max
The hospital plan where ppts call in and ask if they can just drop off their paperwork.
Parkland
The DEPARTMENT that needs to be listed for all created DB tasks as well as any task that a DB rep updates
BSC
The Name of our Team!
Game of Phones
The name of the cookie that uses what is usually a hot breakfast cereal and dried grapes
Oatmeal Raisin
The most important question to ask every caller who calls in
"Are you the owner of the account?"
The hospital plan where you had better be ready to explain what "80 hours in any back to back pay period" means
DMC
Task Type needed to ask a question about vesting
PASQ
The name of the system reps use to turn in their schedule adjustments
"Webstation"
The kind of cookie Mary often bakes (especially at Christmas) that actually made it into a cookie recipe cook book
Frosted Sugar Cookie
The name of the current Call Center Director
Renee Ashcraft
The ppts in this plan want to know all about the GATT rate
Frontier
What extra step now has to be taken to be able to chose PASQ as a task type
Add records (past 25 to 32)
What "DB" and "DC" stand for in our world
"Defined Benefit" and "Defined Contribution"
The kind of cookie that is a little tart and sprinkled with cinnamon sugar
Snickerdoodle
Name THREE call center supervisors-not your own!- first AND last names
Cainen Macalik...Sam Boykin....Felix Estrada....Terrance Woodson...Billy Pantuso...Kathy Fugler-Dobson...Darren Whiteside....Brittney Turner
A lot of these ppts ("Care Givers") are panicking because they can no longer see a Lump Sum amount online
Providence
Task Type needed to report the death of ppt John Jones and template to be used
PASDETH....DB Death Notification and Calc
The names of our three internal IT help-first and last!
Justin Hillis...David Sosa....Tony Dykes
The Italian Christmas Cookie that is made using a press
Pizzelles
The actual Milliman Office Address including city, state and zip code
10000 North Central Expressway
Dallas, TX 75231
Don't call them "ppts"-call them "Team Mates"
Atrium
The one plan that has a template to fill out for "lost ppts" that say they are with the plan but cannot be found in RPAS and the name of that template
Equitable... "AXA Not in RPAS Living PPT Calc Request"
What "REV'D" stands for
Call Center Resource & Education Virtual Database