VRS Basics
What does VRS stand for?
Video Relay Service
How often must VRS be available?
24/7
What does the FCC officially call VRS interpreters?
Communication Assistants
What code must interpreters follow in all business interactions?
NAD-RID Code of Professional Conduct
What is the most common way interpreters charge for assignments?
Hourly or daily rates
What language do Deaf callers use during VRS calls?
ASL
What percentage of calls must be answered within 120 seconds?
80%
What certification does RID recommend for VRS interpreters?
National certification (such as NIC)
What is the difference between an independent contractor & employee?
Contractors are self-employed; employees work under an agency/employer
What travel expenses may be billed?
Mileage, parking, tolls, or travel time
Who is the “middle person” connecting the Deaf and hearing callers?
The interpreter
What emergency service must VRS support?
Access to 911
Why might a CDI be used in VRS?
For language complexity or unique communication needs
Who usually pays for interpreting services under the ADA?
The service provider (e.g., clinic, school, employer)
How long are typical cancellation deadlines?
24 hours to two weeks
What technology is required for VRS?
Video camera + monitor + high-speed internet
If a company offers Spanish services, what must they also offer?
Spanish-to-ASL interpreting
Interpreters must remain accurate, impartial, and ________.
Confidential
What must interpreters review before accepting an assignment?
Time, location, details, and prep materials
What information must a requestor provide when hiring an interpreter?
Contact info, date/time, assignment type, participant names, prep materials
What federal agency regulates VRS?
The FCC (Federal Communications Commission)
What rule prevents VRS from replacing onsite interpreting for meetings?
FCC rule: VRS is ONLY for phone calls, not in-person situations
Why is VRS emotionally demanding?
Interpreters may handle sensitive or emotionally heavy calls (vicarious trauma)
Why must interpreters understand their business agreements?
To know billing, cancellation policies, and legal responsibilities
What type of assignments often have higher rates?
Holidays, evenings, or specialty skills jobs